By Samantha Paul A North Carolina driver disputes a dealer’s written promise. A homeowner pays for repairs that never begin. A resident receives repeated robocalls despite asking a company to stop. Complaints about these problems may reach the state Department of Justice, but North Carolina does not treat every consumer issue as the same kind of case. Its website offers separate forms for vehicles, elder fraud, telemarketing and other concerns.
The state also explains what its complaint-mediation process can—and cannot—do. Understanding that limit before filing helps consumers prepare stronger reports and avoid mistaking a government complaint for a private lawsuit.
Who Is the Current Attorney General of North Carolina?
As of November 03, 2026, Jeff Jackson is the Attorney General of North Carolina. He took office in January 2025 after serving in the U.S. House of Representatives and the North Carolina Senate. The Department of Justice’s official website identifies him as the current attorney general.
The Attorney General leads the state Department of Justice, which provides legal representation to state government and enforces certain consumer protection laws. Its Consumer Protection Division receives complaints, works to resolve eligible disputes and can pursue public enforcement when complaints reveal a pattern of unlawful conduct. It cannot act as a private lawyer or file a personal recovery case solely on a complainant’s behalf.
North Carolina Attorney General Contact Numbers
North Carolina distinguishes general departmental contact from consumer help. These are the published routes:
- Department of Justice main office: (919) 716-6400 — general DOJ business.
- Consumer assistance: (919) 716-6000 — filing help and consumer protection matters, including callers outside North Carolina.
- Consumer hotline (within North Carolina): 1-877-5-NO-SCAM (1-877-566-7226) — consumer reports and advice.
- Spanish-language assistance: (919) 716-0058 — En Español.
- Robocall hotline: 1-844-8-NO-ROBO — specialized telemarketing and unwanted-call reporting.
North Carolina Attorney General Office Address
DOJ main campus: 114 West Edenton Street, Raleigh, NC 27603.
Consumer Protection mailing address: Consumer Protection, Office of the Attorney General, 9001 Mail Service Center, Raleigh, NC 27699-9001.
General department mail: North Carolina Department of Justice, 9001 Mail Service Center, Raleigh, NC 27699-9001.
North Carolina prefers online consumer complaints. People who need a hard-copy complaint can call Consumer Assistance at (919) 716-6000 to request that the department mail them a form. Use the service-center mailing address for correspondence, not the street address by default.
How to File a Complaint With the North Carolina Attorney General
Follow the steps below for a consumer complaint. Other types of allegations may require a separate state agency, board, or reporting form.
Step 1: Select the form matching the problem
Visit https://ncdoj.gov/file-a-complaint/. North Carolina offers a general consumer form as well as forms for automobile complaints, elder fraud, unwanted calls and telemarketing, health fraud and other subjects. A price-gouging form is available only during a state of emergency. Choose carefully because a vehicle-sale dispute may need details that the ordinary form does not request.
Step 2: Understand the office’s mediation role before filing
The Department of Justice explains that mediation opens communication with a business and encourages a voluntary settlement. It cannot order a business to pay you or decide that a business violated the law; only a court can issue an enforceable ruling of that kind. The office generally does not intervene in matters already in court or under another agency’s jurisdiction.
Step 3: Organize proof and prepare a precise narrative
Give the company name and contact information, what you purchased, the dates, price and reason for the dispute. Include copies of invoices, contracts, bank or card records and written exchanges. In auto-sale matters, attach the bill of sale and financing contract; for repairs, include work orders or estimates. The office says the online process allows up to four supporting documents; keep originals at home.
Step 4: Submit electronically or request the mail-in form
Follow the instructions on the appropriate complaint page and submit the online form. The general form includes a Save and Continue option for finishing later with a modern browser. If online filing is unsuitable, call (919) 716-6000 and ask for a paper copy. Send the completed form and legible supporting copies to Consumer Protection at 9001 Mail Service Center, Raleigh, NC 27699-9001.
Step 5: Keep records and protect personal information
Save your submission and any later correspondence. North Carolina warns that documents sent to the department may become public records. Provide enough evidence for review but avoid unnecessary account numbers or sensitive data. If you receive a reply or correspondence copied from the business, preserve it for any separate small-claims or legal process you may consider.
What Happens After You File a Complaint?
After reviewing the complaint, North Carolina says it will usually forward the materials to the business for a response. The office generally sends the complainant copies of correspondence and tries to help both sides reach a resolution. Matters belonging to another local, state or federal agency may be referred there.
If voluntary mediation fails, the office may suggest small claims court or a private attorney. If multiple reports indicate broader illegal conduct, the Attorney General may pursue enforcement for the public. Filing is useful even when the state cannot secure an individual settlement, but it does not guarantee compensation or stop private legal deadlines.
Frequently Asked Questions
Q. Will North Carolina forward my complaint to the business?
Usually. The Department of Justice says it will likely forward the complaint and supporting records to the company for a response, and you generally receive copies of correspondence. Avoid sending documents you do not want the business to see unless a separate confidential reporting procedure applies.
Q. Can I save an unfinished online complaint?
Yes. The general consumer complaint page provides a Save and Continue option. A modern web browser is required; the department lists (919) 716-6000 if you need help with the form.
Q. What should I submit for a car repair dispute?
The Automobile Complaint Form is the appropriate specialized route. Attach repair orders, estimates, relevant warranty information and correspondence. For vehicle purchases, include the bill of sale and credit contract.
Q. Can the Attorney General order a company to refund me through mediation?
No. The state’s consumer complaint program encourages voluntary settlements and may help the parties communicate, but a court determines legal liability and can issue orders. The department cannot sue solely to recover your individual money or property.
Amelia Anderson