By Samantha Paul A suspicious solar-panel contract, misleading car financing or a business that will not honor its written promises can leave New Mexicans unsure where to turn. The state Attorney General’s office, now operating publicly as the New Mexico Department of Justice, has a consumer-protection role, but it also receives tips and referrals about government conduct and other matters. Its official complaint system is designed to steer different concerns to the appropriate place.
For people seeking the right phone number or a formal way to report suspected wrongdoing, the important first step is to distinguish the department’s complaint portal from its general contact form. Here is how both work in 2026.
Who Is the Current Attorney General of New Mexico?
As of October, 2026, Raúl Torrez is the Attorney General of New Mexico. He took office in January 2023 after serving as the district attorney for Bernalillo County. The New Mexico Department of Justice identifies Torrez as its current attorney general and publishes enforcement work under his name.
The department represents the state’s legal interests and brings cases concerning consumer practices, public accountability and other statutory responsibilities. Its Consumer Protection Bureau receives reports and complaints, investigates potential unfair or deceptive conduct and may bring litigation to protect the public. That authority is not the same as agreeing to serve as counsel for an individual consumer.
New Mexico Attorney General Contact Numbers
The department lists a single telephone number for its three primary office locations. Use the official contact form for general inquiries rather than assuming it is a filed complaint:
- Department general phone: (505) 490-4060 — published for the Santa Fe, Albuquerque and Las Cruces locations.
- General inquiry contact page: https://nmag.gov/contact-us/ — questions or requests for help finding the correct service.
- Complaint intake page: https://nmag.gov/get-help/submit-a-complaint/ — Guided Help, online tip system and paper forms.
- Consumer complaint channel: The official electronic complaint and tip system linked from the intake page; use its category selection for consumer concerns.
- Public records correspondence: IPRA@nmdoj.gov — for Inspection of Public Records Act requests, not for routine consumer disputes.
New Mexico Attorney General Office Address
- Santa Fe headquarters: New Mexico Department of Justice, Villagra Building, 408 Galisteo Street, Santa Fe, NM 87501.
- Albuquerque office: 201 3rd Street NW, Suite 300, Albuquerque, NM 87102.
- Las Cruces office: 1175 Commerce Drive, Suite A, Las Cruces, NM 88011.
The department invites people using a paper complaint form to return it to one of its primary locations. Those locations are listed on the current Contact Us page. A government-records request has a separate records-custodian process.
How to File a Complaint With the New Mexico Attorney General
Follow the steps below for a consumer complaint. Other types of allegations may require a separate state agency, board, or reporting form.
Step 1: Begin on the official complaint page
Go to https://nmag.gov/get-help/submit-a-complaint/. The department recommends its Guided Help tool, which helps direct a complaint or tip to the agency that can best handle it and can offer other resources. This is especially useful when the concern overlaps consumer fraud, a professional licensing issue, a government agency or public records.
Step 2: Select electronic intake or a paper complaint
If you already know the type of complaint, follow the page’s Electronic Complaint & Tip Submission link into the department’s secure online system. The same page provides a Complaint/Information Form and a Spanish version for people who prefer paper. A general contact message is not a substitute for completing the complaint route.
Step 3: Explain the transaction and the suspected conduct
Identify the company or individual, dates, amount paid, place of transaction, representations made and the result. Explain your attempts to resolve the problem with the seller. The strongest complaint is factual and specific: for example, quote the term in a contract that the business has not honored instead of simply calling the business fraudulent.
Step 4: Collect supporting documents without exposing needless identifiers
Prepare copies of contracts, payment receipts, advertising, photographs, emails and written exchanges. If you are reporting an online purchase, preserve the listing and order confirmation. Keep originals in your possession. Avoid putting passwords or full financial identifiers into a narrative; use only information the secure system actually requests.
Step 5: Submit and retain your records
Finish the relevant online form or return the paper complaint to a listed New Mexico DOJ location. Keep a dated copy and any submission acknowledgment or reference number you receive. If the matter involves an immediate threat or crime in progress, contact emergency or local law-enforcement services instead of waiting for an administrative complaint to be reviewed.
What Happens After You File a Complaint?
The New Mexico Department of Justice collects complaints as part of its consumer-protection work. The Consumer Protection Bureau evaluates possible unfair or deceptive business practices and can investigate or litigate matters that warrant public enforcement. The Guided Help process may instead direct a person to a more appropriate agency. Not every reported transaction results in an individual investigation or lawsuit.
The department may seek remedies for consumers through an enforcement case, but no particular complaint guarantees reimbursement, a settlement or personal legal representation. A private contract dispute and a state enforcement matter are different processes. If a lawsuit deadline is approaching, consider timely independent legal advice rather than assuming an agency submission protects the claim.
Frequently Asked Questions
Q. Should I use Guided Help even if I know the company’s name?
Guided Help is recommended when you are uncertain which agency handles the category of complaint. If you already know the appropriate category, the department also provides a direct electronic complaint-and-tip system on the same page.
Q. Can I file a New Mexico complaint on paper or in Spanish?
Yes. The official intake page lists a Complaint/Information Form and a Spanish-language form. It says completed paper materials can be returned to one of the department’s primary office locations.
Q. Where should I report a government agency refusing public records?
The department has a separate Inspection of Public Records Act complaint route for potential IPRA violations. Do not treat a refusal to disclose public records as an ordinary retail consumer dispute; use the IPRA guidance on the department’s website.
Q. Does filing a complaint mean the Attorney General will sue for my refund?
No. The Consumer Protection Bureau can pursue legal action in the public interest, including remedies affecting consumers, but it does not promise to take a private refund case or represent an individual complainant.