By Samantha Paul When a storm-repair company collects an advance and disappears, the loss is often more than the money. The customer must decide whether to dispute a payment, contact police, or report the business to state authorities. In Mississippi, the Attorney General’s Consumer Protection Division receives reports of suspect sales practices and offers consumer mediation assistance. These services are useful, but a complaint is not a promise of compensation.
This guide explains who leads the Mississippi Attorney General’s Office in 2026, how to contact the correct division, how its official consumer complaint portal works, and what information matters after filing.
Who Is the Current Attorney General of Mississippi?
Lynn Fitch is the Attorney General of Mississippi as of October 15, 2026. She began serving in January 2020 and was reelected in 2023. Before becoming attorney general, she served as Mississippi State Treasurer. She is the state’s chief legal officer, responsible for representing state officials and agencies and for bringing or defending lawsuits on behalf of Mississippi.
Her office’s Consumer Protection Division enforces laws against deceptive and unfair business practices. It also handles consumer privacy and unlawful telephone solicitation matters. Although its consumer mediators may help residents communicate with businesses, the office is not a private law firm for individual shoppers, tenants, or homeowners.
Mississippi Attorney General Contact Numbers
Mississippi publishes different channels for general correspondence and consumer matters. Use the consumer contact when the issue is a purchase, contractor, or suspected scam.
- Main Attorney General office: (601) 359-3680 — general assistance and division routing.
- Consumer Protection Division: (601) 359-4230 — consumer disputes and questions about filing, as listed in the Attorney General’s official victim-services directory.
- Consumer Protection email: consumer@ago.ms.gov — a published division contact; use the formal portal for a new complaint rather than assuming an email creates a case.
- Bureau of Victim Assistance: (601) 359-6766 — crime-victim assistance rather than routine merchant disputes.
- General online contact: https://attorneygenerallynnfitch.com/contact/ — a contact form for broader inquiries.
- Unwanted sales calls: https://nocallportal.ago.ms.gov/ — Mississippi’s separate telephone-solicitation complaint system.
Do not confuse the federal National Do Not Call registration number with the Attorney General’s office telephone number. Registering a phone and reporting unlawful calls are separate actions.
Mississippi Attorney General Office Address
- Main office street address: Office of the Attorney General, 550 High Street, Jackson, MS 39201.
- General mailing address: Office of the Attorney General, P.O. Box 220, Jackson, MS 39205.
The Attorney General’s current website publishes these addresses and the main phone number. A regular letter to the Jackson office does not substitute for completing the Consumer Protection Division’s official form. Residents who cannot use the online form should call Consumer Protection to confirm the appropriate paper-filing option and address.
How to File a Complaint With the Mississippi Attorney General
Step 1: Open the consumer complaint form
Begin at https://attorneygenerallynnfitch.com/divisions/consumer-protection/ and choose the consumer complaint form. The official submission page is https://portal.ago.ms.gov/public/?q=node/403. This is different from the office’s general Contact Us page and different from its dedicated no-call portal.
Step 2: Provide consumer and company information
The portal requests your name, contact details, and the business’s name, telephone number, and address. It asks about the product or service, purchase date, amount paid, and the person who dealt with you. Fill out applicable fields accurately. If information about the company is missing, identify that fact instead of inventing a business address or owner’s name.
Step 3: Explain the transaction and efforts to resolve it
Write a short sequence of events: when the business made its promise, what you paid, what occurred, and the outcome of your last contact. Include the company’s reply, other agencies contacted, and any financial loss. The form has additional questions for suspected scams, including how the scammer made contact and how payment was sent. Those details can distinguish a sales dispute from possible fraud.
Step 4: Attach evidence and review the signature statement
The portal permits supporting files, including PDF, Word documents, and common image formats. Upload copies of contracts, bills of sale, receipts, warranties, advertisements, and correspondence; keep your originals. The form states that a copy may be provided to the business. It also requires a signed affirmation that your statements are accurate and permits use of your name in subsequent state legal action if necessary.
Step 5: Submit and save the confirmation
Enter the portal’s security code, complete the submission, and save the acknowledgment email. The form specifically says the submitter’s email will be used to send a confirmation. Preserve copies of your narrative and attachments, because those are the records you can refer to when contacting the Consumer Protection Division about the same matter.
What Happens After You File a Complaint?
The Consumer Protection Division may review the facts, communicate with a business through its mediation service, refer a matter elsewhere, or examine the information for evidence of practices that warrant public enforcement. Mississippi enforces the Mississippi Consumer Protection Act, but a submitted report does not guarantee that the Attorney General will bring a case or compel a company to issue a refund.
If money is at risk, also consider the deadline for a card-payment dispute, an insurance claim, or a private legal action. These remedies operate separately from the Attorney General’s review. A theft or immediate threat may require a report to local law enforcement rather than reliance on consumer mediation alone.
Frequently Asked Questions
Q. Will Mississippi send my complaint to the business?
It may. The official form warns that a copy may be provided to the business involved. Write in factual language, include relevant evidence, and avoid unnecessary account numbers or unrelated sensitive information.
Q. Does a complaint have to be signed?
Yes. The official portal includes an affidavit and signature requirement. The signature affirms that the facts are accurate to the best of your knowledge and authorizes certain uses of the report in state legal proceedings. Review the statement before submitting.
Q. Where should I report repeated telemarketing calls?
Mississippi maintains a dedicated no-call complaint route at https://nocallportal.ago.ms.gov/. Its current consumer page says the state uses the National Do Not Call Registry for registration. Report unlawful solicitations through the specific telephone-solicitation channel, not as an ordinary merchandise dispute.
Q. Can I report an out-of-state seller?
You can describe a transaction affecting you in Mississippi even if the seller operates elsewhere. Whether the state can intervene depends on the facts and its legal authority. Include the website, address, payment details, and any shipment records so staff can assess the report or suggest a more appropriate agency.