By Samantha Paul A company refuses to honor a cancellation request. A contractor stops returning calls after receiving a deposit. A misleading online offer results in an unexpected charge. In Nebraska, consumers facing problems like these can approach the Attorney General’s Consumer Affairs Response Team, known as CART. Its role is different from a court’s: staff may help facilitate communication, but any informal resolution generally depends on both sides cooperating.
Below are the current attorney general’s details, numbers for the right consumer team, available complaint forms, and an explanation of what a submitted report can achieve.
Who Is the Current Attorney General of Nebraska?
As of October 15, 2026, Mike Hilgers is the Attorney General of Nebraska. He took office in January 2023 after being elected in 2022. The Attorney General serves as the state’s legal adviser and represents state agencies and officials in legal matters. His office also enforces Nebraska’s consumer-protection laws when action on behalf of the public is appropriate.
The Attorney General’s office established CART to give residents a more practical point of contact for scams, disputed transactions, and consumer education. By law, neither the attorney general nor staff can act as personal counsel or represent a resident in a private case.
Nebraska Attorney General Contact Numbers
- Main office: (402) 471-2683 — general inquiries to the Nebraska Attorney General.
- Consumer Affairs Response Team (CART): (402) 471-2682 — questions about a business dispute, complaint, or suspected scam.
- Consumer hotline, Nebraska toll-free: 1-800-727-6432 — statewide consumer assistance.
- General office email: ago.info.help@nebraska.gov — general correspondence, not a substitute for the complaint procedure.
- Main office fax: (402) 471-3297 — published general fax number.
- Consumer complaint form fax: (402) 471-0006 — number shown on the downloadable consumer complaint form.
For consumer education, scam reports, and complaint options, the official site is https://protectthegoodlife.nebraska.gov/. The main attorney general contact directory is https://ago.nebraska.gov/contact-us/.
Nebraska Attorney General Office Address
- Main office / published contact: Nebraska Attorney General’s Office, 1445 K Street, Room 2115, P.O. Box 98920, Lincoln, NE 68508.
- Consumer complaints by mail: Consumer Affairs Response Team, 2115 State Capitol, Lincoln, NE 68509, as listed on the state’s downloadable consumer complaint form.
The main-office contact address and the consumer complaint form’s return address are not identical. Use the CART return address if submitting the specific paper complaint form. Formal service of court papers on the Attorney General follows separate rules and should not be confused with an ordinary consumer complaint.
How to File a Complaint With the Nebraska Attorney General
Step 1: Give the company an opportunity to resolve the matter
Nebraska’s CART guidance asks consumers to make a good-faith effort to settle a dispute with the business. Contact management or customer service, explain the problem, and keep copies of correspondence. Record any payment date, proposed remedy, or unfulfilled promise. For suspected active fraud, preserve the evidence and report promptly instead of paying more money.
Step 2: Open the state’s consumer reporting website
Visit https://protectthegoodlife.nebraska.gov/ and select the consumer complaint option. The Attorney General’s https://ago.nebraska.gov/contact-us/ page also directs consumer issues to that website. If internet access is difficult, CART can provide a paper form by mail after you call the consumer number.
Step 3: Complete the company and transaction details
The paper complaint form requests the business or person’s name, physical address, website or email, amount disputed, date of purchase, and payment method. It also asks whether any legal proceedings are pending. Give a factual timeline and say what the seller promised, what occurred, and the actions you already took to resolve the problem.
Step 4: Include copies of evidence and observe the form’s limits
Provide photocopies of contracts, advertisements, receipts, correspondence, checks, or other proof of payment. The state explicitly warns against sending original documents. Review the acknowledgement that the Attorney General cannot provide private legal representation. Where possible, remove unnecessary financial account details from attachments while keeping enough information to establish the disputed charge.
Step 5: Submit online or return the paper form
Submit through Protect The Good Life, or send the completed paper form to CART at 2115 State Capitol, Lincoln, NE 68509. The form also lists a consumer fax number, (402) 471-0006. Retain copies of your report. For procedural help, call (402) 471-2682 or 1-800-727-6432. A complaint is a request for review and possible assistance, not a court claim.
What Happens After You File a Complaint?
CART reviews reports and checks whether a matter fits the Attorney General’s consumer role. Staff may contact the business and facilitate voluntary dispute resolution. The office has publicly described consumer recoveries secured through CART, but each case depends on the facts and whether the business cooperates. Other matters may be retained for consumer-protection enforcement or directed to a regulator with more direct authority.
The Attorney General can enforce state consumer laws in the public interest; it cannot guarantee repayment, legal advice, or litigation for one resident. Anyone considering a personal claim should assess payment-dispute deadlines and available legal remedies independently of the complaint.
Frequently Asked Questions
Q. Do I need to contact the business before submitting a Nebraska complaint?
CART asks complainants to make a good-faith effort first. Document the attempt and the company’s response. When the issue involves an active impersonation scam or threats, report it promptly and do not send additional money.
Q. Can CART make a company give me a refund?
Not through voluntary mediation alone. CART facilitates communication, and a resolution depends on cooperation. The office may separately enforce consumer laws when justified, but reporting a loss does not create a guaranteed right to an Attorney General-ordered refund.
Q. Can I still file by mail rather than online?
Yes. Nebraska offers a consumer complaint form and identifies the Consumer Affairs Response Team, 2115 State Capitol, Lincoln, NE 68509, as its return address. You can also call the consumer hotline to request a mailed form.
Q. Should Medicaid fraud or a public-records dispute use the CART form?
Not ordinarily. The Attorney General’s contact page separates consumer issues, Medicaid provider fraud, and public-records or open-meeting concerns. Use the category matching the allegation so the information reaches the correct unit.