Carrollton Police Department: Address, Phone Number, Bureaus and Jail

The Carrollton Police Department, commonly known as CPD, is the municipal law-enforcement agency serving Carrollton, Texas. The department responds to emergencies, investigates crimes, enforces traffic laws and provides services involving patrol, investigations, traffic enforcement, narcotics, K-9 operations, records and victim assistance.

Carrollton Police operates from its headquarters on East Jackson Road. The department is organized into two major bureaus: the Operations Bureau and the Investigative Services Bureau. Carrollton also operates its own city jail next to police headquarters.

Residents should call 911 for emergencies or crimes in progress. For non-emergency police assistance, call 972-466-3333 or dial *247 from a mobile phone.

Carrollton Police Department Quick Information

Carrollton Police Department Address

Carrollton Police Department headquarters is located at:

• Carrollton Police Department
• 2025 E. Jackson Road
• Carrollton, Texas 75006

The police non-emergency number is: 972-466-3333

The department also accepts *247 from mobile phones for non-emergency dispatch.

Police lobby hours are generally Monday through Thursday from 7:30 a.m. to 5:30 p.m. and Friday from 7:30 a.m. to 11:30 a.m. After regular lobby hours, an officer can be requested through the Carrollton City Jail lobby next door at 2001 E. Jackson Road.

Call 911 when a crime is happening, someone is in immediate danger, a weapon is involved, a serious crash has occurred or urgent police, fire or medical assistance is required.

Important Carrollton Police Phone Numbers

Specialized numbers are mainly intended for records, case follow-up, victim services, evidence questions and other administrative needs. New incidents requiring an officer should normally be reported through 911 or non-emergency dispatch.

Carrollton Police Department Bureaus

CPD is divided into two major bureaus:

• Operations Bureau
• Investigative Services Bureau

The Operations Bureau handles frontline field services, including patrol and the detention facility. The Investigative Services Bureau includes criminal investigations and several operational and administrative support functions.

Specialized units include SWAT, Crisis Negotiations, Bike, Drone, K-9, Narcotics, Traffic and DWI teams, plus federal task-force officers.

Patrol and Operations Bureau

Patrol officers provide the department’s primary 24-hour police response. They answer emergency and non-emergency calls and conduct proactive patrol throughout Carrollton.

Typical patrol duties include:

• Responding to 911 calls
• Handling disturbances and suspicious activity
• Conducting preliminary criminal investigations
• Responding to thefts and property crimes
• Handling violent incidents
• Making arrests
• Conducting welfare checks
• Enforcing traffic laws
• Responding to vehicle crashes
• Neighborhood and business patrol

The first responding officer generally documents the incident and collects immediately available information and evidence. Cases requiring additional investigation may later be assigned to detectives.

Investigative Services Bureau

The Investigative Services Bureau includes Criminal Investigations, Investigative Support, Operations Support, Administrative Services, Business Services and Records, Property and Evidence, and School Resource Officers.

The Criminal Investigation Division handles ongoing investigations, crime-scene work and victim services.

Its investigative sections include:

• Crimes Against Persons
• Sex Offender Apprehension and Registration
• Property Crimes
• Financial Crimes
• Special Victims

Crimes Against Persons handles offenses such as homicide, family violence, assault, threats and robbery. Property Crimes investigates burglary, vehicle theft and other theft-related offenses. Financial Crimes handles identity theft, forgery, credit-card abuse, embezzlement and other fraud cases. Special Victims investigates serious offenses involving children, including abuse and missing-child cases.

Victim Assistance and Crime Tips

Carrollton Police provides victim-assistance services to help crime victims understand their rights and obtain information about available support resources.

The Victim Assistance number is: 972-466-3158

Anonymous information about criminal or drug activity can be provided through the department’s tip line: 972-466-9133

Tip services should not be used when immediate police response is needed. Call 911 for an emergency or 972-466-3333 for a non-emergency incident requiring an officer.

Property and Evidence

The Property and Evidence function stores items submitted by officers as evidence, found property or property held for safekeeping.

The Property Room is located at:

• 2001 E. Jackson Road, Carrollton, Texas 75006

The telephone number is: 972-466-3557

Property Room hours are generally Monday through Friday from 7:00 a.m. to 5:00 p.m., subject to holidays and city closures.

Property connected to an active criminal case may require authorization before release. Identification and proof of ownership may also be required depending on the item and the reason it is being held.

What County Is Carrollton Police Department In?

Carrollton is unusual because the city extends into three Texas counties: Dallas County, Denton County and Collin County.

The Carrollton Police Department provides municipal police services throughout the City of Carrollton regardless of which of the three counties a particular Carrollton address is located in.

County sheriff’s offices remain separate law-enforcement agencies with their own responsibilities. The county involved in a court or other county-level matter depends on the location and circumstances.

How to File a Carrollton Police Report

Carrollton Police provides several ways to file a police report.

A person may:

• File a qualifying non-emergency report online.
• Call 972-466-3333 and request an officer.
• File a report in person at police headquarters during lobby hours.
• Request an officer through the City Jail lobby after police lobby hours.

The online reporting system should be used only for non-emergency incidents that occurred in Carrollton when the crime is no longer happening, the reporting person is not in danger, the suspect is unknown and there is no physical evidence requiring collection.

Call 911 instead when a crime is in progress or immediate assistance is necessary.

Obtaining Carrollton Police Records

The Carrollton Police Records Section is located at police headquarters at 2025 E. Jackson Road.

For records assistance, call: 972-466-3345

Public copies of basic offense-report information may be available through the Records Department. Broader police public-information requests can be submitted through the City’s open-records process.

A requester should provide the report number, incident date, location and involved names when available. Some information may be withheld or redacted when disclosure is restricted under Texas law.

State-reportable crash reports are obtained through the Texas crash-report system rather than directly from the City of Carrollton.

Carrollton Police and Carrollton City Jail

Unlike many municipal police departments, Carrollton operates its own City Jail next to police headquarters.

The jail is located at:

• Carrollton City Jail
• 2001 E. Jackson Road, Carrollton, Texas 75006

The jail telephone number is: 972-466-3335

The jail is open 24 hours a day, seven days a week. People can call the jail or visit the jail lobby to ask whether someone is currently being held there.

Visitation is not automatically available in every case and requires approval from the jail supervisor. The jail lobby also serves as an after-hours police contact location and is video monitored.

Complaints and Commendations

Carrollton Police accepts both compliments and complaints regarding department employees.

For an informal compliment or complaint, a person can call 972-466-3333 and ask to speak with the employee’s supervisor.

Formal complaints against police officers must follow Texas requirements. The department states that a formal complaint must be written and signed by the person making the complaint. Formal complaints can be sent to the Professional Standards Division at:

• 2025 E. Jackson Road, Carrollton, Texas 75006

Useful information includes the date and time, location, employee name or badge number when known, witnesses, report number and a clear description of what occurred.

Frequently Asked Questions

Q: What is the Carrollton Police non-emergency number?

A: The Carrollton Police Department non-emergency number is 972-466-3333. Mobile users may also dial *247. Call 911 for emergencies and crimes currently in progress.

Q: Where is Carrollton Police Department headquarters?

A: Carrollton Police headquarters is located at 2025 E. Jackson Road, Carrollton, Texas 75006.

Q: Can I file a Carrollton police report online?

A: Yes. Qualifying non-emergency incidents can be reported online when the incident occurred in Carrollton, the suspect is unknown and there is no physical evidence requiring an officer to collect it.

Q: What county is Carrollton, Texas in?

A: Carrollton extends into three counties: Dallas, Denton and Collin. Carrollton Police provides municipal law-enforcement service throughout the city regardless of the county in which a particular address is located.

Q: Does Carrollton Police operate its own jail?

A: Yes. Carrollton operates a City Jail at 2001 E. Jackson Road, next to police headquarters. The jail is open 24 hours a day, and the jail information number is 972-466-3335.