Orlando Police Department: Address, Phone Number, Divisions and County

The Orlando Police Department, commonly known as OPD, is the municipal law-enforcement agency serving the City of Orlando, Florida. Its responsibilities include responding to emergencies, patrolling neighbourhoods, investigating crimes, enforcing traffic laws, assisting crime victims and providing public-safety services to residents, businesses and visitors.

Orlando attracts millions of visitors, but the police department’s jurisdiction is based on Orlando city limits rather than a property’s mailing address or its popularity as a tourist destination. Residents should call 911 during an emergency. For non-emergency police assistance, they can call OPD dispatch, contact the Information Desk or use the online reporting system when the incident meets the requirements.

Orlando Police Department Quick Information

The headquarters address, non-emergency number and specialised-unit telephone numbers are published in the City of Orlando’s official police directory.

Orlando Police Department Headquarters Address

The Orlando Police Department headquarters is located at:

• 1250 West South Street, Orlando, Florida 32805

The headquarters opened in 2017 and includes administrative offices, public spaces, a community room and a monitored parking area where people can complete online marketplace exchanges. The headquarters lobby is generally open to the public Monday through Friday from 8 a.m. to 5 p.m. Some services, including fingerprinting, may require an appointment.

The Information Desk can be contacted at 407-246-2470. Residents can use this number to report certain crimes, ask about case follow-up, inquire about a missing person or receive guidance about making a complaint against an officer.

The headquarters is not a substitute for emergency dispatch. A person should call 911 when:

• A crime is currently taking place.
• Someone is injured or in immediate danger.
• A weapon is involved.
• A suspect is still at the scene.
• A serious traffic crash has occurred.
• Urgent police, fire or medical assistance is required.

Important Orlando Police Phone Numbers

For situations requiring police assistance without an immediate danger, call the OPD non-emergency number at 321-235-5300.

This number may be used when:

• An incident has already ended.
• Suspicious activity does not present an immediate threat.
• The reporting person knows who committed a non-violent crime.
• An officer needs to respond to take a report.
• The incident cannot be submitted through the online reporting system.
• A resident is uncertain whether the location is within OPD jurisdiction.

Other useful OPD telephone numbers include:

Specialised-unit numbers are mainly intended for information and case follow-up. New emergencies should always be reported through 911.

Orlando Police Patrol Divisions

The Orlando Police Department organises city patrol operations through geographic divisions, sectors and smaller police districts.

Its current organisational information identifies the following main city patrol divisions:

The department also has a separate International Airport Division responsible for policing Orlando International Airport. Airport officers patrol terminals and other airport property and conduct airport-related investigations.

OPD’s public-safety maps divide the city further into sectors and numbered or lettered districts. These operational boundaries do not always match ZIP codes, City Commission districts or neighbourhood names. Residents should provide the exact street address when asking which patrol unit covers a location.

Main Bureaus and Specialised Divisions

OPD’s geographic patrol structure is supported by several investigative, administrative and specialised bureaus.

1. Patrol Services Bureau

The Patrol Services Bureau provides the city’s primary police response. Its officers answer calls for service, conduct preliminary investigations, patrol neighbourhoods and participate in community events.

The West Patrol Division includes the International Drive Unit, which serves an important tourism and entertainment corridor. The East Patrol Division includes Community Service Officers who handle selected non-emergency incidents and traffic crashes. Central patrol operations include bicycle officers serving urban and business districts.

2. Investigative Services Bureau

The Investigative Services Bureau includes the Criminal Investigations Division and Special Enforcement Division.

Investigative personnel work on cases involving:

• Homicide
• Robbery
• Assault
• Domestic violence
• Sexual violence
• Stalking
• Missing persons
• Property crimes
• Fraud and identity theft
• Drug activity
• Violent offenders
• Fugitive apprehension

The department also uses crime analysis, forensic examination and digital-evidence services to identify suspects and connect related incidents.

3. Administrative and Special Services

The Administrative Services Bureau includes Records, Property and Evidence, Communications and Professional Standards.

The Special Services Bureau includes:

• International Airport Division
• Community Relations Division
• Special Operations Division
• School Resource Officers
• Neighborhood Watch
• Mounted Patrol
• K-9 Unit
• Traffic Enforcement
• Traffic Homicide
• Aviation Tactical Officers

A case may begin with a patrol officer and later be transferred to detectives or another specialised unit depending on the seriousness and nature of the offence.

What County Is the Orlando Police Department In?

The Orlando Police Department is located in Orange County, Florida.

However, OPD does not provide regular police services throughout the entire county. Its jurisdiction is generally limited to locations within the incorporated City of Orlando.

The Orange County Sheriff’s Office serves unincorporated areas of Orange County and performs county-level law-enforcement duties. Other municipalities in the county may operate their own police departments.

This distinction can be confusing because many properties outside Orlando city limits still use “Orlando” in their postal address. A mailing address alone does not determine police jurisdiction. The exact location of the incident should be checked before filing a report.

OPD maintains records only for incidents handled within the City of Orlando. Reports involving Orange County Sheriff’s Office cases must be requested from that agency.

How to File an Orlando Police Report

Residents can report qualifying non-violent and property crimes through OPD’s online reporting service.

Eligible online reports may include:

• Theft
• Vehicle burglary or break-in
• Vandalism
• Harassing telephone calls from an unknown person
• Lost property
• Identity theft
• Credit card fraud
• Other qualifying financial crimes

The incident must have occurred within Orlando city limits. The reporting person must not know who committed the crime, and the lost or stolen property cannot include a firearm.

Online reporting should not be used when:

• The incident is an emergency.
• The crime is still happening.
• The suspect is known.
• A firearm was lost or stolen.
• Someone was assaulted or threatened with violence.
• The incident happened outside Orlando.
• Immediate evidence collection is necessary.

When the suspect is known, call 321-235-5300 and request an officer. A non-violent report or update may also be discussed with the Information Desk at 407-246-2470.

After an online report is submitted, the reporting person receives a tracking number. Once OPD reviews and approves the report, it provides an official case number and a printable PDF copy.

Obtaining Orlando Police Records

The OPD Records Unit can be contacted at 407-246-2406.

Public records available through the city’s request system may include:

• Case reports
• Arrest reports
• Computer-aided dispatch records
• Selected incident documents
• 911 and dispatch-related records
• Body-camera or other police video, when releasable

Requesters should provide the case number, incident date, location, names of involved people and keywords describing the incident.

The city generally sends confirmation, a request number and information about possible fees within two days. Fees may be charged when locating, reviewing or copying the records requires significant employee time. A deposit may be required when the estimated cost is more than $100.

People seeking a copy of a recently filed non-violent report are advised to wait approximately five to seven business days after receiving the case number before contacting the Records Unit.

Obtaining a Traffic Crash Report

A traffic crash report can be requested online when:

• The requester was a driver or is named as an involved person.
• The crash occurred in the City of Orlando.
• The crash happened in 2011 or later.

Crash reports generally take three to five business days to become available online. The requester normally needs the case number, crash date and driver’s name.

The standard online fee is $10 per crash report. A driver-exchange report for a minor collision may be available without charge.

Reports for older crashes or cases outside Orlando may need to be requested from another agency or the Florida Department of Highway Safety and Motor Vehicles.

Property and Evidence Retrieval

The OPD Property and Evidence Section can be contacted at 407-246-2445.

Recovered property may be returned when:

• The rightful owner has been identified.
• There is no dispute about ownership.
• The property is no longer needed as evidence.
• No legal or investigative reason requires OPD to retain it.

A person notified that stolen or lost property has been recovered should contact the unit before visiting headquarters. Valid identification, proof of ownership and an appointment may be required.

Property connected to an active criminal case cannot normally be released until the investigator, prosecutor or court authorises it.

Towed and Impounded Vehicles

A person who cannot find a vehicle should first determine whether it was legally towed, relocated or reported stolen.

Contact OPD non-emergency dispatch at 321-235-5300 or the Information Desk at 407-246-2470 and provide:

• Licence plate number
• Vehicle identification number
• Make, model and colour
• Registered owner’s name
• Location where the vehicle was parked
• Approximate date and time it disappeared

OPD uses contracted towing services for police-authorised removals. The vehicle may be held at a contracted tow facility rather than at police headquarters.

Identification, proof of ownership and payment of towing or storage fees may be required. A vehicle held for forensic processing or criminal evidence may require written police authorisation before release.

Orlando Police and Orange County Jail Services

Orlando Police officers investigate crimes and make arrests, but OPD does not operate the Orange County jail system.

Detention facilities are managed by the Orange County Corrections Department. The inmate-information number is 407-836-3400.

The county’s online inmate database provides information about people currently held, including their charges, booking details and bond amount. The database is updated regularly, but inclusion does not establish that a person is guilty of a crime.

People seeking information about custody status, visitation, bond, inmate property or correctional-facility rules should contact Orange County Corrections rather than the OPD Records Unit.

Complaints About Orlando Police Officers

A complaint involving an Orlando police officer or employee may be filed through OPD Internal Affairs.

Internal Affairs can be contacted at 407-246-2352. Its regular hours are Monday through Friday from 8 a.m. to 5 p.m.

Complaints may be submitted:

• In person at OPD headquarters
• By email
• By mail
• Through a complaint form

The complaint form generally needs to be notarised. OPD can provide notary service at headquarters without charge when needed.

A useful complaint should include the incident date, time, location, officer’s name or identification number when known, witnesses and any available photographs or recordings. The complaint may be handled by a supervisor or investigated by Internal Affairs, depending on the allegation.

Frequently Asked Questions

Q: Can I report a stolen vehicle through the OPD online system?

A: No. The standard online system is intended for selected non-violent and property crimes. Call 321-235-5300 to report a stolen vehicle. Call 911 when the theft is happening or someone is in danger.

Q: Can OPD take a report for an incident near Disney World?

A: It depends on the exact location. Many attractions and hotels commonly described as being in Orlando are outside Orlando city limits. The incident may be handled by the Orange County Sheriff’s Office or another agency.

Q: Does OPD police Orlando International Airport?

A: Yes. OPD operates a separate International Airport Division responsible for policing airport property and responding to airport-related incidents.

Q: Can I file an online report when I know the suspect?

A: No. When the suspect is known, call the non-emergency number so an officer can respond and take the report.

Q: How long should I wait before requesting my police report?

A: For a non-violent crime report, allow approximately five to seven business days after receiving the official case number. Crash reports commonly become available within three to five business days.

Q: Does Orlando Police operate the Orange County jail?

A: No. Orange County detention facilities are operated by the Orange County Corrections Department. Call 407-836-3400 for inmate information.

Q: Can someone else collect my recovered property?

A: Possibly, but written authorisation, identification and proof of ownership may be required. Contact Property and Evidence before visiting.

Q: How can I find out whether my vehicle was towed?

A: Call OPD non-emergency dispatch or the Information Desk with the vehicle’s licence plate number, identification number and last known location.

Q: Can I get a local background check from OPD?

A: Yes. OPD provides local background checks for purposes such as employment, housing, adoption and immigration. The listed fee is $10, and the Records Unit generally offers the service Monday through Thursday during designated hours.

Q: Is the OPD headquarters lobby open all night?

A: No. The headquarters lobby is generally open Monday through Friday from 8 a.m. to 5 p.m. Emergency dispatch and police response remain available at all times through 911.