By Amelia Anderson The Phoenix Police Department, commonly known as Phoenix PD or PPD, is the municipal law-enforcement agency responsible for policing the City of Phoenix, Arizona. Its work includes emergency response, neighbourhood patrol, criminal investigations, traffic enforcement, crime prevention, victim assistance and community policing.
Residents should choose the correct contact method according to the urgency of the situation. Call 911 when a crime is happening, someone is in immediate danger, a weapon is involved or urgent police, fire or medical assistance is required. For incidents that do not require an emergency response, call the Phoenix Police Crime Stop line at 602-262-6151.
Phoenix is divided into seven geographic police precincts. Each precinct handles patrol calls, neighbourhood concerns and local crime-prevention activities within its assigned section of the city. Residents can use the department’s address-based precinct locator to identify the correct precinct.
Phoenix Police Department Quick Information
| Information | Details |
| Official name | Phoenix Police Department |
| Common abbreviation | PPD or Phoenix PD |
| Headquarters address | 100 W. Washington Street, Phoenix, AZ 85003 |
| Emergency number | 911 |
| Non-emergency Crime Stop line | 602-262-6151 |
| General police information | 602-262-7626 |
| Public Records and Services Unit | 602-534-1127 |
| Professional Standards Bureau | 602-262-4580 |
| Office of Accountability and Transparency | 602-262-6287 |
| Silent Witness | 480-WITNESS |
| Silent Witness nationwide line | 1-800-343-TIPS |
| Number of police precincts | Seven |
| County | Maricopa County |
| Area served | Locations within Phoenix city limits |
| Vehicle Impound Unit | 602-495-2096 |
| Victim Services Division | 602-534-2120 |
| Online police reporting | Available for selected non-emergency incidents |
| Maricopa County Sheriff’s Office | 602-876-1000 |
| Maricopa County jail information | 602-876-0322 |
Phoenix Police Department Address and Headquarters
The Phoenix Police Department’s headquarters is located at:
- 100 West Washington Street, Phoenix, Arizona 85003
The department officially opened this headquarters to the public in March 2026. The building replaced the former headquarters and brings together department bureaus, administrative offices, the Public Records and Services Bureau and a central Real Time Operations Center.
The public entrance for records-related services is located near Second Avenue, between Washington and Adams streets. The headquarters is suitable for administrative matters, public-record requests, vehicle-impound services and other available public services.
Residents should not travel to headquarters instead of calling for urgent assistance. Call 911 when someone is in danger or a crime is actively taking place. For a delayed crime or another non-emergency police matter, call 602-262-6151.
Important Phoenix Police Phone Numbers
Call 911 when:
- A crime is currently happening
- Someone is in immediate danger
- A firearm or another weapon is involved
- A suspect is still present or nearby
- Someone has suffered a serious injury
- A serious traffic collision requires emergency assistance
- Urgent police, fire or medical services are needed
Call 602-262-6151 for a non-emergency police matter. This number is known as the Crime Stop line and can be used to file a report, request officer contact or provide information about an incident that does not require an immediate emergency response.
For general police information, call 602-262-7626. This number can help residents locate a precinct or identify the appropriate police unit.
Anonymous crime information may be submitted to Silent Witness at 480-WITNESS or 1-800-343-TIPS. Silent Witness is intended for anonymous tips and should not be used when immediate police attendance is required.
Phoenix Police Department Precincts
Phoenix has seven geographic police precincts. Officers assigned to these precincts respond to emergency and non-emergency calls and work with neighbourhoods on recurring public-safety concerns.
| Police precinct | Main address | Telephone |
| Black Mountain Precinct | 33355 N. Cave Creek Road, Phoenix, AZ 85331 | 602-495-5002 |
| Cactus Park Precinct | 12220 N. 39th Avenue, Phoenix, AZ 85029 | 602-495-5009 |
| Central City Precinct | 1902 S. 16th Street, Phoenix, AZ 85034 | 602-495-5005 |
| Desert Horizon Precinct | 16030 N. 56th Street, Phoenix, AZ 85254 | 602-495-5006 |
| Maryvale–Estrella Mountain Precinct | 6180 W. Encanto Boulevard, Phoenix, AZ 85035 | 602-495-5008 |
| Mountain View Precinct | 2075 E. Maryland Avenue, Phoenix, AZ 85016 | 602-495-5007 |
| South Mountain Precinct | 400 W. Southern Avenue, Phoenix, AZ 85041 | 602-495-5004 |
The Maryvale–Estrella Mountain Precinct also operates the Estrella Mountain Substation at 2111 South 99th Avenue. Its telephone number is 602-495-5003.
Other important precinct facilities include:
- Northern Command Station: 302 E. Union Hills Drive
- Beuf Substation: 3435 W. Pinnacle Peak Road
- Sunnyslope Neighborhood Police Station: 750 W. Peoria Avenue
- Ahwatukee Foothills Substation: 17010 S. 48th Street
- Neighborhood Resource Center Substation: 2405 E. Broadway Road
Officers are not always available inside precinct buildings because they spend much of their shifts responding to calls and patrolling. A person requiring police attendance should call 911 or Crime Stop rather than relying on a walk-in visit.
Police boundaries do not always match ZIP codes, council districts or commonly used neighbourhood names. The department’s Find My Precinct tool allows residents to enter an exact address or ZIP code to identify the correct precinct.
Department Bureaus and Specialized Units
The seven precincts form the geographic foundation of Phoenix police patrol services. The department also maintains investigative, administrative, technical and specialized operations.
Patrol officers normally provide the first response to a reported crime. They may secure the location, assist injured people, interview witnesses, collect preliminary evidence and prepare the initial departmental report.
Cases requiring additional work may be assigned to detectives or specialized investigators. Phoenix Police functions include:
- Homicide and violent-crime investigations
- Robbery and property-crime investigations
- Family and domestic-violence investigations
- Missing-person investigations
- Sex-crime investigations
- Vehicular-crime investigations
- Gang and narcotics enforcement
- Traffic enforcement
- Tactical and SWAT operations
- Bomb and canine teams
- Air support
- Crime-scene processing
- Forensic laboratory services
- Property and evidence management
- Real-time crime analysis
- Community engagement
A report being accepted does not guarantee that it will immediately be assigned to a detective. Assignment and follow-up generally depend on the seriousness of the offence, available evidence, identified suspects and workable investigative leads.
What County Is the Phoenix Police Department In?
The Phoenix Police Department is located in Maricopa County, Arizona. Its normal jurisdiction is based on Phoenix city limits rather than the entire county.
Phoenix Police and the Maricopa County Sheriff’s Office are separate law-enforcement agencies. Phoenix Police provides municipal policing within the City of Phoenix. The Sheriff’s Office operates the county jail system, serves legal documents, provides court security and handles law-enforcement duties in unincorporated county areas.
Some properties may use “Phoenix” in their mailing address while being outside the official city limits. These locations may fall under the jurisdiction of the Maricopa County Sheriff’s Office, another municipal police department or a tribal law-enforcement agency.
The exact incident address should therefore be used to determine jurisdiction. A mailing city or ZIP code alone may not identify the correct agency.
Filing a Phoenix Police Report
A Phoenix police report may be initiated by:
- Calling 911 for an emergency
- Calling Crime Stop at 602-262-6151
- Using the Citizens Online Police Reporting System
- Contacting the appropriate police precinct
Online reporting is available for selected incidents that do not require an immediate officer response. Reportable categories include:
- Theft
- Theft from a vehicle
- Theft from a business
- Stolen bicycle
- Lost property
- Identity theft
- Credit or debit card misuse
- Criminal damage
- Graffiti
- Harassing or nuisance telephone calls
- Theft from a vending machine
- Supplemental property or information for an existing online report
Do not use online reporting when:
- The crime is still happening
- Someone is injured or in danger
- A weapon is involved
- A suspect is present
- Important evidence needs immediate protection
- An officer must attend the scene
- The incident occurred outside Phoenix jurisdiction
The online questionnaire helps determine whether the incident qualifies. After submission, the reporting person receives further information by email once the report has been accepted and sent for police review.
Keep the departmental report number after filing. It may be needed when contacting investigators, providing additional information, requesting records or submitting an insurance claim.
Obtaining Police and Traffic Reports
The Phoenix Police Public Records and Services Unit is located at:
- 100 West Washington Street
- Phoenix, AZ 85003
- Telephone: 602-534-1127
Its public-service hours are generally Monday through Friday from 8:00 a.m. to 4:00 p.m., excluding city holidays.
Requests can be submitted through the department’s online public-records portal. Available request categories include:
- Incident reports
- Traffic collision reports
- Body-camera audio and video
- Photographs
- Recorded interviews
- Surveillance video
- 911 recordings
- Calls for service
- Crime statistics
A requester should provide the departmental report number, incident date, location, names of involved people and a clear description of the records required.
Processing time depends on the size, complexity and nature of the request. Reports may be redacted or withheld when they contain protected victim information, juvenile records, personal details or material connected to an active investigation.
Complaints About Phoenix Police Conduct
Complaints about a Phoenix Police Department employee may be submitted to the Professional Standards Bureau.
Professional Standards Bureau: 602-262-4580
In-person complaint location: 17 S. Second Avenue, Phoenix, AZ 85003
A complaint may also be submitted online or reported to a police supervisor. When the incident is recent, a person may call Crime Stop and ask to speak with a supervisor.
Useful information includes:
- Incident date and time
- Exact location
- Officer’s name or serial number
- Police vehicle number
- Departmental report or citation number
- Witness information
- Photographs, recordings or video
- A detailed description of what happened
The officer’s name is helpful but not essential. The incident time, location, physical description and police vehicle information may help identify the employee.
Phoenix also has an Office of Accountability and Transparency, commonly called OAT. It provides civilian oversight and reviews certain police misconduct investigations and critical incidents. OAT can be contacted at 602-262-6287.
Vehicle Towing and Impound Information
The Vehicle Impound Unit is part of the Police Public Records and Services Bureau.
Vehicle Impound Unit: 602-495-2096
Address: 100 W. Washington Street, Phoenix, AZ 85003
A vehicle owner should first determine which towing company has the vehicle and whether a police hold or mandatory impoundment period applies.
For a standard tow without a hold, the registered owner generally needs proof of ownership, identification, a valid driver’s licence and payment of towing and storage charges.
A person other than the registered owner may need written permission, a copy of the owner’s identification and additional documents.
A registered owner who believes a police-ordered impoundment was improper may request a post-storage hearing. The request generally must be submitted within ten days of the impoundment notice.
Maricopa County Jail Information
Phoenix Police does not operate the Maricopa County jail system. County detention facilities are managed by the Maricopa County Sheriff’s Office.
- Maricopa County Sheriff’s Office
- 550 W. Jackson Street
- Phoenix, AZ 85003
- Main number: 602-876-1000
- Jail information: 602-876-0322
A person may be arrested by Phoenix Police and later transferred into county custody. Questions about inmate location, custody status, visitation or jail procedures should be directed to the Sheriff’s Office rather than Phoenix Police headquarters.
Frequently Asked Questions
Q: Can I visit any Phoenix police precinct to report a crime?
A: A precinct may provide guidance, but officers are not always inside the building. Calling 602-262-6151 is generally more reliable for a non-emergency report. Call 911 when immediate assistance is required.
Q: How can I identify the precinct responsible for my neighbourhood?
A: Use the Find My Precinct tool and enter the exact street address. Do not rely only on the neighbourhood name because police boundaries may divide neighbourhoods and ZIP-code areas.
Q: Is the Phoenix Police headquarters still located at 620 West Washington Street?
A: No. The department opened its new headquarters at 100 West Washington Street in March 2026. Public Records and Vehicle Impound services also moved to the new headquarters.
Q: Can a visitor file a police report in Phoenix?
A: Yes. A person does not need to live in Phoenix to report a crime that occurred within city limits. Visitors should provide permanent contact information and retain the departmental report number.
Q: Can I report a stolen vehicle through the standard online system?
A: The ordinary online system is limited to the categories presented in its questionnaire. Call Crime Stop at 602-262-6151 for guidance concerning a stolen motor vehicle. Call 911 when the theft is happening or the suspect is nearby.
Q: Does Phoenix Police operate the Maricopa County jails?
A: No. County jail facilities are operated by the Maricopa County Sheriff’s Office. Jail-related questions should be directed to 602-876-0322.
Q: Can I obtain body-camera footage with a regular incident report?
A: Body-camera footage is a separate public-record category. It should be specifically requested through the Police Public Records portal. Processing may take longer because footage may require legal review and redaction.
Q: What should I do if my vehicle was taken as evidence?
A: The Property Management Unit handles vehicles held as evidence. Owners should wait until they receive a release letter confirming that the assigned detective has authorized the vehicle’s release. The evidence-vehicle appointment line is 602-534-2810.
Q: Can another person collect my impounded vehicle?
A: Possibly. The person may need government-issued identification, a valid driver’s licence, written permission from the registered owner and a copy of the owner’s identification. Additional rules may apply when the vehicle is under a mandatory hold.
Q: Do I need the officer’s name to make a complaint?
A: No. Provide the date, time, location, officer description, police vehicle number and any report or citation information. These details may allow the Professional Standards Bureau to identify the employee.
Q: Does a Phoenix postal address always fall under Phoenix Police?
A: No. Some mailing addresses using Phoenix may be outside the city’s legal boundaries. The correct agency depends on the exact location where the incident occurred.
Q: Can Phoenix Police take a report for a crime in Scottsdale, Tempe or Glendale?
A: Normally, the police department responsible for the location where the crime occurred should take the report. Scottsdale, Tempe and Glendale each operate separate municipal police departments.