By Samantha Paul When a Minnesota company ignores a refund request or keeps billing after cancellation, a telephone call may help clarify where to complain. But consumers who want the Attorney General’s Office to contact a business on their behalf need to submit a Consumer Assistance Request. That distinction matters: a general inquiry is not the same as asking the state to attempt informal resolution.
Minnesota offers several different complaint forms, including separate reports for privacy concerns, charities and wage theft. Choosing the right form—and understanding that staff cannot compel a company to settle—can spare a consumer unnecessary delays.
Who Is the Current Attorney General of Minnesota?
As of October 15, 2026, Keith Ellison is Minnesota’s attorney general. He took office in January 2019 after representing Minnesota in the U.S. House of Representatives.
The office enforces state laws and handles public-interest matters, while its Consumer Action Division (CAD) provides informal assistance with many consumer disputes. It cannot represent a private individual in court or give personal legal advice.
Minnesota Attorney General Contact Numbers
The Attorney General’s Office provides different call numbers depending on whether the caller is in the Twin Cities area or elsewhere in Minnesota.
Twin Cities telephone: (651) 296-3353 — general questions and help with complaint forms.
Outside the Twin Cities / toll-free: 1-800-657-3787 — statewide office contact.
Minnesota Relay: 1-800-627-3529 — relay assistance.
Telephone hours: Monday through Friday, 8 a.m. to 4:30 p.m. Central Time.
The general contact page is https://www.ag.state.mn.us/office/contactus.asp. Minnesota recommends its online complaint forms as the fastest way to submit a written request, and telephone staff can assist with deciding which form to use.
Minnesota Attorney General Office Address
Office mailing / street address: Office of Minnesota Attorney General Keith Ellison, 445 Minnesota Street, Suite 600, St. Paul, MN 55101.
Consumer complaint correspondence: Consumer Action Division, Office of Minnesota Attorney General, 445 Minnesota Street, Suite 600, St. Paul, MN 55101.
The state lists this St. Paul address for general written correspondence. There is no need to invent a separate consumer post office box; online forms are recommended for faster intake.
How to File a Complaint With the Minnesota Attorney General
Minnesota’s Consumer Action Division offers an informal complaint-resolution service. Its staff contact businesses to attempt voluntary solutions, but cannot force an organization to respond.
Step 1: Identify the right complaint form
Start at https://www.ag.state.mn.us/Office/Complaint.asp. For an ordinary dispute with a company, select Consumer Assistance Request Form. The same official page separately lists forms for antitrust, charities, data privacy, tenants, robocalls, veterans, and wage theft, among other subjects.
Step 2: Use the online Consumer Assistance Request
Minnesota encourages online filing because the office receives and processes those forms more quickly. The Consumer Assistance Request is the correct choice when you want the office to contact the company on your behalf. The state offers versions in English, Spanish, Hmong, Karen, and Somali.
Step 3: Describe what the business did and the result you want
Provide your contact information, the company’s identity, dates and amounts, the terms of the purchase or agreement, and a chronological explanation of the dispute. Explain any attempts to resolve it directly and state what would resolve the problem. Keep the explanation factual rather than making unsupported accusations.
Step 4: Attach copies of records supporting the claim
Minnesota specifically recommends copies of bills, contracts, canceled checks, correspondence, or advertising. Do not mail original documents. If you have questions about the form, call (651) 296-3353 in the Twin Cities or 1-800-657-3787 elsewhere in the state.
Step 5: Send the request and preserve your evidence
Submit the online form and retain the confirmation and an organized copy of your complaint. If writing instead, use Office of Minnesota Attorney General Keith Ellison, 445 Minnesota Street, Suite 600, St. Paul, MN 55101. Serious allegations of crime should also be reported to police or the county attorney, rather than relying on a consumer form alone.
What Happens After You File a Complaint?
When the office receives a Consumer Assistance Request, staff review it to determine whether they can help. In appropriate cases, the Consumer Action Division contacts the business in an attempt to resolve the problem voluntarily. Some matters are referred to regulators with more direct jurisdiction. Minnesota says its consumer reports also help identify emerging scams and potential enforcement cases.
CAD cannot force a company to answer, recover money, or settle the dispute. Nor can the Attorney General file an individual’s private lawsuit. A person facing a court filing deadline or needing legal representation should obtain advice from a private lawyer; filing a complaint is not a substitute for protecting legal rights.
Frequently Asked Questions
Q. Should I report wage theft or charity concerns through the consumer form?
Not automatically. Minnesota publishes separate complaint forms for wage theft and charities or nonprofits. Choose the category that fits the issue on its official complaint page, or call the office for guidance.
Q. Can Minnesota require a company to respond to a complaint?
No. The Consumer Action Division explicitly says its informal process depends on voluntary participation and it cannot force a business to answer.
Q. Is the consumer form available in languages besides English?
Yes. Minnesota offers the Consumer Assistance Request in Spanish, Hmong, Karen, and Somali as well as English.
Q. Can the Attorney General represent me in a private legal case?
No. The office says it cannot act as a private attorney, provide individualized legal advice, or file a lawsuit for a single complainant. Contact a private attorney if you need representation.