By Samantha Paul In Pennsylvania, reporting a business can lead to an attempt at mediation, a referral to another agency, or the collection of information about conduct affecting many customers. Which of those happens depends on the subject of the complaint. A consumer challenging a misleading sales pitch or a paid-for service that never arrived should begin with the Attorney General’s Bureau of Consumer Protection, not assume that every state hotline serves the same purpose.
Here are the current Attorney General’s name, official telephone contacts, the online and mail filing routes, and the important limitations of Pennsylvania’s mediation service. The guide also distinguishes the Attorney General’s bureau from the commonwealth’s broader consumer referral system.
Who Is the Current Attorney General of Pennsylvania?
As of October, 2026, Dave Sunday is Pennsylvania’s Attorney General. A former York County district attorney, he took office in January 2025. The Attorney General heads the state’s chief legal office and oversees civil and criminal enforcement functions, including the Bureau of Consumer Protection.
That bureau addresses suspected unfair or deceptive business conduct, reviews consumer complaints, and may seek voluntary resolutions through its Consumer Mediation Unit. Broader enforcement actions can arise when the office identifies a compelling public interest or repeated allegations involving the same business. It does not act as private counsel for individuals submitting complaints.
Pennsylvania Attorney General Contact Numbers
- Attorney General main office: (717) 787-3391 — general Harrisburg office inquiries.
- Bureau of Consumer Protection: 1-800-441-2555 — consumer complaints and procedural assistance.
- Consumer complaint follow-up: consumers@attorneygeneral.gov — the address listed in the office’s official FAQs for current cases.
- Home improvement consumer help: 1-888-520-6680 — specialized home improvement consumer line.
- Do Not Call assistance: 1-888-777-3406 — specialized unwanted telemarketing concerns.
- Statewide consumer assistance system: 1-866-722-6675 (1-866-PACOMPLAINT) — a separate commonwealth referral service for several consumer-related agencies.
Official contact directory: https://www.attorneygeneral.gov/contact/
Pennsylvania Attorney General Office Address
- Attorney General main office: Office of Attorney General, 16th Floor, Strawberry Square, Harrisburg, PA 17120.
- Consumer complaint documents: Office of Attorney General, Bureau of Consumer Protection, 15th Floor, Strawberry Square, Harrisburg, PA 17120.
The consumer complaint page specifically directs supporting documents and mailed forms to the 15th Floor address. That is different from the main office floor. Use the Bureau of Consumer Protection address when sending paperwork about an individual consumer dispute.
How to File a Complaint With the Pennsylvania Attorney General
Step 1: Open the Bureau of Consumer Protection form
Visit https://www.attorneygeneral.gov/submit-a-complaint/consumer-en/ and complete the Consumer Complaints form online. The same page provides a printable form that can be mailed and links to other language versions. Its online process is designed for problems with a business, product, or service.
Step 2: Try to resolve the matter with the seller first
Pennsylvania asks consumers to identify the issue, review their records, and contact the business. Explain the defect or disputed promise and state the specific correction requested. If necessary, escalate to a manager or company headquarters. Keep notes of the contacts and copies of any letters or responses; these details make mediation more useful.
Step 3: Document the transaction and your expected remedy
The online form asks for your name and contact information, the business, product or service, purchase date and amount, payment method, and the problem. Explain what happened, when, and where. Identify relevant statements that influenced your decision to buy. If a legal action is underway or another agency has been contacted, disclose that information accurately.
Step 4: Attach evidence and review the sharing notice
Include receipts, contracts, proof of payment, relevant emails, and screenshots. The web form lists JPG, GIF, PNG, and PDF as accepted upload types; it also provides BCPAdmin@attorneygeneral.gov for sending supporting documents. The form warns that complaint information will be shared with the business and may be referred to other government regulators.
Step 5: Submit the form and preserve the case number
After filing, keep a copy of the complaint and documents. If the bureau considers your case appropriate for mediation, it says it will send a letter containing your complaint file number. Include that number in later correspondence. The office advises against repeated calls solely to ask for status reports because it generally writes when there is an update.
What Happens After You File a Complaint?
Pennsylvania first reviews the complaint and decides whether mediation or a referral is appropriate. A complaint within the bureau’s scope may be assigned to the Consumer Mediation Unit, which contacts the business and the consumer to explore a voluntary resolution. The bureau notes that most communications occur by letter, not a continuous series of phone calls.
If mediation fails, the individual may need a private attorney or small claims court. In matters involving wider misconduct, the Attorney General may separately pursue public-interest litigation. No consumer should assume a filing pauses a charge-dispute deadline, litigation deadline, or another time-sensitive remedy.
Frequently Asked Questions
Q. How can I follow up without repeatedly calling the office?
Pennsylvania’s official FAQs list consumers@attorneygeneral.gov and 1-800-441-2555 for existing consumer cases. Include your file number and any genuinely new information. The bureau says it ordinarily sends notice by mail when it receives information affecting the matter.
Q. Is the new statewide consumer hotline the same as the Attorney General’s bureau?
No. Pennsylvania launched a broader consumer assistance system in 2025 at 1-866-722-6675 and pa.gov/consumer to help route different kinds of problems. The Attorney General’s Bureau of Consumer Protection still maintains its own complaint form and 1-800-441-2555 helpline.
Q. Can I report a resolved dispute to help identify a pattern?
Yes. The Bureau states that consumers may submit information about an incident even after resolving it. Such reports can help the office identify recurring business practices. However, reporting an old or resolved issue does not mean the bureau will open a separate lawsuit on your behalf.
Q. What if my complaint is against a bank, employer, or regulated utility?
The Attorney General’s FAQ directs certain banking complaints to the Pennsylvania Department of Banking and Securities and employment concerns to the Department of Labor and Industry. A regulated utility may fall under the Public Utility Commission. Contacting the specialized regulator can be more effective than using only the general consumer form.