By Samantha Paul A Vermont homeowner may wait months for a contractor to finish the job. A customer may struggle to correct a vehicle bill, while another household faces an urgent heating-fuel delivery dispute. Vermont has a consumer program intended to help people work through these problems before resorting to court. The Attorney General’s Consumer Assistance Program, or CAP, offers free information and letter mediation, and it also collects reports that can reveal wider unlawful practices.
CAP is not a courtroom and cannot compel a business to agree. Its 2026 complaint instructions are unusually clear about privacy and mediation. Here are the Attorney General’s contact details and the correct way to use the program.
Who Is the Current Attorney General of Vermont?
As of October 15, 2026, Charity Clark is Vermont’s Attorney General. She took office in January 2023 and continues to be identified as attorney general in 2026 official releases, including the Consumer Assistance Program’s March 2026 report on consumer complaints.
The Attorney General leads the state’s legal work and consumer enforcement. CAP operates through a long-running partnership with the University of Vermont. It assists consumers and small businesses through education, referrals, scam prevention and informal complaint mediation, while complaint trends may also inform enforcement decisions.
Vermont Attorney General Contact Numbers
Vermont provides a general Attorney General number and a separate consumer help line. Use the Consumer Assistance Program when the issue concerns a purchase, contractor or business practice:
Attorney General main office: (802) 828-3171 — general inquiries in Montpelier.
Consumer Assistance Program: 1-800-649-2424 — free consumer help and complaint questions.
Consumer Assistance email: ago.cap@vermont.gov — published CAP correspondence address.
General office contact form: https://ago.vermont.gov/contact-form — non-consumer general questions.
Consumer complaint form: https://ago.vermont.gov/consumer-assistance-program-complaint-form — formal CAP complaint.
Vermont Attorney General Office Address
Attorney General office: Vermont Attorney General’s Office, 109 State Street, Montpelier, VT 05609.
Consumer Assistance Program correspondence: Consumer Assistance Program, 109 State Street, Montpelier, VT 05609-1001.
Although CAP works in partnership with the University of Vermont, the program’s current public contact page uses the Montpelier mailing address above. For fastest filing, the office directs complainants to its online consumer form; call first if you need an alternative.
How to File a Complaint With the Vermont Attorney General
Consumer complaints usually enter the Attorney General’s Consumer Assistance Program, a free mediation and reporting service.
Step 1: Use the official CAP complaint form
Open https://ago.vermont.gov/consumer-assistance-program-complaint-form rather than the Attorney General’s general contact form. CAP handles eligible consumer and small-business issues. Reports about scams and requests for general guidance may instead be routed through other CAP resources. If unsure, call 1-800-649-2424.
Step 2: Identify the parties and the loss
The form asks for your name, mailing address, telephone number and contact email, along with the company name and its available business contact information. Explain the product or service, incident date, amount lost and remedy sought. A clear request—such as completion of promised work, refund of a deposit or correction of a bill—helps define the dispute.
Step 3: Organize your evidence in chronological order
Vermont asks for documents relevant to the complaint, with the earliest record first. Gather contracts, payments, advertisements and communications, and explain what happened after each significant event. Avoid sending Social Security numbers, bank account numbers or similar sensitive identifiers; remove or redact those details first.
Step 4: Understand that your filing is not anonymous
The state says complaints and submitted documents are public records, are stored electronically and are normally forwarded to the business for response. If you supply an email address, you should receive an electronic copy of the complaint; check the junk folder if it does not arrive. Save that copy for future discussions with CAP or a lawyer.
Step 5: Submit and cooperate with letter mediation
After filing, CAP may approach the business through its neutral letter mediation process. Watch for questions from staff and respond with factual clarifications. The process is voluntary and does not guarantee a response or a settlement. If the other party refuses or the issue cannot be resolved, CAP may suggest small claims court or private counsel.
What Happens After You File a Complaint?
CAP reviews the complaint, sends it to the business when appropriate and tries to facilitate a written response or agreement. In March 2026, the Attorney General reported that CAP had mediated 1,126 complaints during 2025 and resolved 587, while the program also provided referrals and scam-prevention assistance. These are program-wide results, not a guarantee for a new complaint.
The consumer program cannot act as an individual’s attorney or impose an enforceable order through letter mediation. Filing can nevertheless bring a business to the table and help the state identify complaint patterns. If an important legal filing date or immediate safety problem is involved, seek the appropriate separate remedy promptly.
Frequently Asked Questions
Q. Will CAP tell the business who complained?
Ordinarily, yes. The official complaint page states that complaints are forwarded to businesses for a response and are not anonymous. It also explains that submitted records may be public.
Q. Can Vermont small businesses use CAP?
Yes. CAP has a Small Business Initiative and provides assistance and voluntary complaint mediation for certain business-to-business consumer disputes, in addition to serving individual consumers.
Q. What if I never get a copy of my complaint by email?
The form says people who include an email address will receive a copy. Check the spam or junk folder first; if it is still missing, contact CAP at 1-800-649-2424.
Q. Can CAP force a contractor to return my deposit?
No. CAP offers neutral letter mediation and cannot guarantee that a business will respond or settle. An unresolved claim may need small claims court or the assistance of private counsel.