By Samantha Paul A used-car warranty is not honored, a contractor leaves a project unfinished, or a subscription continues billing after cancellation. When an Indiana company refuses to address a documented consumer problem, reporting it to the Attorney General’s Consumer Protection Division can create a formal record and may open an avenue for mediation.
Indiana also separates ordinary consumer complaints from licensing, mortgage fraud, identity theft, unlawful calls, and other specialized matters. Knowing which procedure applies is just as important as having the right phone number.
Who Is the Current Attorney General of Indiana?
Todd Rokita is Indiana’s Attorney General as of October 15, 2026. He first took office in January 2021. The Attorney General’s Office is Indiana’s chief legal office and represents the state, its agencies, and its public interests in legal proceedings.
Its Consumer Protection Division investigates and mediates complaints involving businesses and other organizations. It also enforces the state’s Deceptive Consumer Sales Act through public enforcement proceedings. That responsibility should not be confused with providing legal representation to an individual buyer; the office cannot act as a resident’s private attorney or give personal legal advice.
Indiana Attorney General Contact Numbers
The office lists different contact numbers for its general administration and consumer services.
- Main office: (317) 232-6201 — Indiana Government Center South and general inquiries.
- Consumer Protection Division: (317) 232-6330 — consumer disputes, forms, and complaint-status inquiries.
- Consumer Protection toll-free: 1-800-382-5516 — request a form or reach consumer assistance.
- Consumer Protection fax: (317) 233-4393 — a completed and signed printable complaint may be submitted by fax.
- Medicaid Fraud Control Unit: (317) 915-5300 — issues relating to suspected Medicaid fraud.
- Medicaid fraud hotline: 1-800-382-1039 — reporting suspected program fraud or abuse concerns.
For general questions, use https://www.in.gov/attorneygeneral/contact-us/. That contact channel is not the same as submitting the official Consumer Protection complaint form.
Indiana Attorney General Office Address
- Main office: Office of the Indiana Attorney General, Indiana Government Center South, 302 West Washington Street, 5th Floor, Indianapolis, IN 46204.
- Consumer complaint mailing address: Consumer Protection Division, Office of the Indiana Attorney General, 302 West Washington Street, 5th Floor, Indianapolis, IN 46204.
The Consumer Protection Division accepts signed paper complaints through the mail and by fax. Copies of supporting documents should accompany the paper filing; keep your original contracts, receipts, and other records.
How to File a Complaint With the Indiana Attorney General
Step 1: Find the correct state complaint category
Start at https://www.in.gov/attorneygeneral/consumer-protection-division/file-a-complaint/. Select Consumer Complaint for a conventional marketplace transaction. Other listed choices include Do Not Call/Text/Fax, mortgage fraud, licensing enforcement, homeowner protection, gas gouging, identity theft, and consumer data privacy matters.
Step 2: Use the online form or obtain a paper version
The Consumer Complaint link opens Indiana’s dedicated online submission portal. If you cannot use it, request a form from Consumer Protection at 1-800-382-5516 or (317) 232-6330. The state permits mailing or faxing the printable form, but it must be completed, printed, and signed first.
Step 3: Set out the parties and what happened
Identify the business or individual, provide available contact information, state the product or service involved, and list payment and transaction dates. Describe the promises made, the actual results, and what happened when you approached the seller. The paper form also asks about complaints made to the business or another agency and the resolution you want.
Step 4: Include evidence and read the disclosure language
Attach copies of advertisements, bills, cancelled checks, invoices, contracts, warranties, correspondence, and other material that supports your account. Do not include your Social Security number. The state’s printable complaint form explains that the Consumer Protection Division will send a copy of the complaint to the respondent and may share information with public agencies for enforcement purposes.
Step 5: Submit and record the complaint number
Finish the online process or send the signed paper form with attachments to the Indianapolis address or consumer fax. Save a copy of everything submitted. To ask about an existing complaint, Indiana instructs residents to call (317) 232-6330 and have the complaint number ready. A general contact email is not a substitute for completing the consumer form.
What Happens After You File a Complaint?
The division may seek a response from the business, mediate the dispute, examine allegations for a broader pattern, or consider action in the state’s interest. Indiana’s published paper form specifically warns that a copy of the complaint will be sent to the respondent. Reporting wrongdoing does not establish that a violation occurred or guarantee payment.
The state may pursue remedies different from those available to an individual through a private lawsuit. If you need compensation or face an approaching court deadline, consider a payment dispute, small claims court, or legal advice. For a complaint about a licensed professional, separate investigation and confidentiality rules may apply.
Frequently Asked Questions
Q. How do I check the progress of an Indiana consumer complaint?
Call the Consumer Protection Division at (317) 232-6330 and have your complaint number available. Indiana explicitly identifies that number for checking the status of an existing case. Keep the original complaint and correspondence so staff can locate the matter without your having to submit it again.
Q. Will Indiana forward my complaint to the business?
Yes. Indiana’s published consumer complaint form says that the division sends a copy to the respondent individual, business, or licensed professional. It also contains consent and disclosure provisions. Remove unnecessary Social Security numbers and financial identifiers from supporting material before submitting it.
Q. Should I use the regular consumer form to report unlawful robocalls?
Not necessarily. Indiana maintains a separate Do Not Call/Text/Fax complaint process, with specific information needed to evaluate telephone privacy violations. Open the Attorney General’s complaint directory and choose the dedicated category so your report reaches the correct team.
Q. Who handles a dispute over an insurance company’s claim decision?
The Indiana Department of Insurance has a dedicated consumer complaint process for insurers, agents, coverage, premiums, cancellations, and claims. Contact that regulator if the central issue concerns a licensed insurance company. A consumer may still need independent legal advice about policy deadlines or an unresolved coverage dispute.