By Samantha Paul An unexpected charge on a repair bill is one problem. Paying for work that never begins is another. In Louisiana, when a dispute suggests a business has misled a customer or used an unfair sales practice, the Attorney General’s Consumer Protection Section is a place to report it. Filing a dispute may prompt contact with the company, but it is not a substitute for suing to recover money.
Louisiana has a dedicated consumer dispute form, a separate general constituent contact channel, and specialized reporting options for other concerns. Using the correct route makes the complaint more useful to the office and avoids sending private information to the wrong place.
Who Is the Current Attorney General of Louisiana?
As of October 15, 2026, Liz Murrill is Louisiana’s attorney general. She took office in January 2024 as the state’s first woman to hold the position. Before becoming attorney general, she served as Louisiana’s solicitor general and handled major litigation for the state.
The Louisiana Department of Justice represents the state’s legal interests, handles civil enforcement and other matters, and pursues consumer-protection work. It does not act as the personal lawyer for someone involved in a private disagreement with a business.
Louisiana Attorney General Contact Numbers
Louisiana publishes different lines for general contact and consumer disputes. Use the Consumer Protection number for a complaint about unfair or deceptive commercial conduct.
General / constituent services: (225) 326-6079 or 1-877-297-0995 — general correspondence and direction to the appropriate office.
Consumer Protection Section: (225) 326-6400 — direct section phone.
Consumer Protection hotline: 1-800-351-4889 — help with suspected unfair or deceptive business conduct.
Consumer Protection fax: (225) 326-6499 — listed for paper consumer disputes and supporting records.
General constituent email: constituentservices@ag.louisiana.gov — general inquiries, not a replacement for the consumer dispute form.
The official contact directory is https://www.ag.louisiana.gov/Contact. Other matters, including housing discrimination and Medicaid fraud, have separate online reporting forms at https://www.ag.louisiana.gov/Complaint.
Louisiana Attorney General Office Address
Main office / street address: Louisiana Department of Justice, 1885 North Third Street, Baton Rouge, LA 70802.
Consumer complaint mailing address: Office of the Attorney General, Consumer Protection Section, P.O. Box 94005, Baton Rouge, LA 70804-9005.
The consumer dispute instructions designate the post office box for printed forms and documentation. Use that address for consumer mail rather than assuming the downtown street address is the submission address.
How to File a Complaint With the Louisiana Attorney General
Louisiana calls this a “Consumer Dispute,” rather than a generic request to contact the attorney general. The consumer process focuses on civil unfair or deceptive trade practices.
Step 1: Open Louisiana’s consumer dispute instructions
Go to https://www.ag.louisiana.gov/ConsumerDispute, read the instructions, and open the online Consumer Dispute Form. The same page offers a printable PDF for people who prefer a paper filing.
Step 2: Check whether the office handles your issue
The Consumer Protection Section deals with concerns about deceptive business practices. Its instructions specifically exclude complaints concerning airlines, utility companies, insurance claims, public officials and agencies, child support, employment disputes, and licensed professionals. Report suspected criminal conduct to local law enforcement; disaster-related fraud can also be reported to the National Center for Disaster Fraud.
Step 3: Provide the transaction details the form requests
Identify the business, the product or service, the transaction date and location, amount spent, method of payment, and any salesperson involved. Louisiana also asks whether you contacted the company, reported the matter elsewhere, have a lawyer, or filed a court or tribunal action. Include the outcome you want, such as completion of work or reimbursement.
Step 4: Write a clear account and protect private information
Describe the events in date order, identify the promise you relied on, and explain what went wrong. The state warns against including Social Security numbers, dates of birth, bank or card numbers, medical histories, and other sensitive details. Make copies of receipts, contracts, advertising and correspondence rather than sending original documents.
Step 5: Submit the form and retain your records
Submit the online form using its final Submit button, or complete the paper form and send it with relevant copies to the Consumer Protection Section at P.O. Box 94005, Baton Rouge, LA 70804-9005. The official site lists fax (225) 326-6499. Retain the complaint text, documents, and the date of submission.
What Happens After You File a Complaint?
The office may use the information to identify wider patterns of unfair or deceptive trade practices. Depending on the circumstances, it may refer the dispute to another agency or forward the complaint and attached materials to the business to request a response. If a response is received through that process, the office says it will review it and send you a copy.
No filing guarantees a refund, a government investigation, or individual representation. Louisiana’s own online form expressly cautions that you may lose your right to sue if you wait too long. Anyone considering a personal legal claim should watch applicable deadlines independently and seek legal advice where appropriate.
Frequently Asked Questions
Q. Will the business see what I submit?
Possibly. The consumer dispute form says the Attorney General may send the whole complaint, including documents, to the business or another agency. Keep irrelevant personal and financial identifiers out of the submission.
Q. Can I complain about a problem with my insurance company?
Not through this consumer dispute process. Louisiana expressly lists insurance claims among matters it does not handle through this form. Find the responsible regulator and ask about its complaint procedure.
Q. What if I have already filed a lawsuit or retained counsel?
The Louisiana form specifically asks about attorney representation and existing court or tribunal actions. Answer those questions accurately; filing a consumer dispute does not replace the action or preserve its deadlines.
Q. Can a consumer dispute force a business to reimburse me?
No. The office may seek information, refer the matter, or use complaints to detect broader unlawful practices, but it says any action may not produce personal relief or a refund.