Jacksonville Police Department: Address, Phone Number, Districts and County

People searching for the Jacksonville Police Department are generally looking for the Jacksonville Sheriff’s Office, commonly known as JSO. Jacksonville does not operate a separate municipal police department under the “Jacksonville Police Department” name. Instead, the Jacksonville Sheriff’s Office provides police, investigative and correctional services for most of Jacksonville and Duval County, Florida.

JSO operates through six geographic police districts. Each district has its own substation and is divided into smaller sectors and subsectors to help officers respond efficiently and become familiar with the communities they patrol.

Residents should call 911 when a crime is happening, someone is in immediate danger or urgent police assistance is required. For delayed incidents and situations that do not present an immediate threat, the JSO non-emergency number is 904-630-0500.

Jacksonville Police Department Quick Information

Jacksonville Sheriff’s Office Headquarters

The Jacksonville Sheriff’s Office headquarters is located at:

• Police Memorial Building, 501 E. Bay Street, Jacksonville, Florida 32202

The public entrance is on the Forsyth Street side of the building. The public lobby is generally open daily from 6 a.m. to 10 p.m.

The main non-emergency number is:

• 904-630-0500

General JSO information is available at:

• 904-630-7600

People can visit headquarters for services such as police records, fingerprinting and other administrative matters.

Call 911 when:

• A crime is currently taking place.
• Someone is injured or in immediate danger.
• A firearm or another dangerous weapon is involved.
• A suspect remains at or near the scene.
• A serious traffic collision has occurred.
• A child or vulnerable person is missing under dangerous circumstances.
• Immediate police, fire or medical assistance is required.

For a delayed theft, vandalism, suspicious activity or another non-emergency incident, call 904-630-0500.

Important Jacksonville Sheriff’s Office Phone Numbers

Specialised numbers should mainly be used for information, records and case follow-up. New crimes requiring police assistance should normally be reported through 911 or 904-630-0500.

Jacksonville Police Districts

JSO divides its regular patrol jurisdiction into six police districts.

District substations are generally open Monday through Friday from 8 a.m. to 5 p.m.

Most non-emergency police services, including assistance obtaining certain reports, are available at the district substations.

Residents should not email a district when immediate police assistance is required. Call 911 or the non-emergency number instead.

District 1

District 1 serves areas including:

• Downtown Jacksonville
• Brooklyn
• Eastside
• San Marco
• Springfield

The District 1 substation is located inside Gateway Town Center at:

5258-13 Norwood Avenue
Jacksonville, FL 32209

The telephone number is 904-630-8144.

Although its substation is outside downtown, District 1 provides patrol coverage for Jacksonville’s central business district and surrounding communities.

District 2

District 2 serves Arlington and the Intracoastal West area.

Its substation is located at:

9119 Merrill Road
Jacksonville, FL 32225

The telephone number is 904-630-8166.

The district includes large residential areas, shopping centres, schools and major transportation corridors in eastern Jacksonville.

District 3

District 3 covers much of Mandarin and the Southside.

Its substation is located at:

8875 Liberty Ridge Drive, Suite 110
Jacksonville, FL 32256

The telephone number is 904-630-8100.

This district includes rapidly developed residential and commercial areas and some of Jacksonville’s busiest roads.

District 4

District 4 serves Avondale, Ortega and large portions of Jacksonville’s Westside.

The substation is located at:

3726 Blanding Boulevard
Jacksonville, FL 32210

The telephone number is 904-630-8133.

The station is located in the Cedar Hills Shopping Center.

District 5

District 5 serves areas including:

• Baldwin
• New Town
• Northwest Jacksonville
• Riverside

Its substation is located on the Edward Waters University campus at:

1767 Kings Road
Jacksonville, FL 32209

The telephone number is 904-470-8900.

District 6

District 6 covers the Northside, San Mateo, Oceanway and surrounding northern Jacksonville communities.

The district substation is located at:

1680 Dunn Avenue, Suite 39
Jacksonville, FL 32218

The telephone number is 904-630-8688.

Residents who are unsure of their district can use JSO’s address-based district finder or call the non-emergency number.

Patrol and Enforcement

Patrol and Enforcement provides JSO’s main frontline law-enforcement services.

Patrol officers respond to:

• Emergency calls
• Non-emergency calls
• Domestic disturbances
• Suspicious-person reports
• Vehicle crashes
• Missing-person reports
• Welfare checks
• Property crimes
• Violent crimes
• Traffic violations
• Public disturbances

A patrol officer usually completes the initial investigation and prepares the police report.

Cases requiring continued investigation may be assigned to a detective or specialised investigative unit.

JSO also has specialised personnel for functions such as traffic enforcement, K-9 operations, tactical response and major-event policing.

Homeland Security and Investigations

JSO maintains specialised investigative units for serious and complex criminal cases.

Investigators handle offences involving:

• Homicide
• Robbery
• Serious assault
• Burglary
• Auto crime
• Economic crime
• Missing persons
• Kidnapping
• Sexual offences
• Firearms
• Gang-related activity
• Narcotics
• Cold cases
• Traffic homicides

Detectives may interview victims and witnesses, obtain warrants, review security recordings and examine forensic or digital evidence.

Major investigations can involve coordination with state and federal agencies when criminal activity extends beyond Duval County.

What County Is Jacksonville Police Department In?

Jacksonville is located in Duval County, Florida.

Jacksonville and Duval County have operated under a consolidated city-county government since 1968. This is why the Jacksonville Sheriff’s Office performs duties that would be divided between a municipal police department and county sheriff’s office in many other communities.

JSO provides regular law-enforcement services across most of Duval County.

However, it does not provide ordinary municipal policing in every location.

Separate police agencies operate in:

• Jacksonville Beach
• Atlantic Beach
• Neptune Beach

The University of North Florida has its own police department, and Jacksonville International Airport has separate police services.

Therefore, a Jacksonville or Duval County address does not automatically mean that JSO has primary jurisdiction.

How to File a Jacksonville Police Report Online

JSO provides a Citizen’s Online Crime Reporting System for certain non-emergency offences.

Only specific categories currently qualify:

• Theft
• Theft from a motor vehicle
• Vehicle burglary
• Vandalism

Several restrictions apply.

Online reporting can generally be used only when:

• The incident is not an emergency.
• There is no known suspect.
• No immediate police response is needed.
• Physical or immediately available video evidence does not need to be collected.
• The incident occurred within JSO jurisdiction.

Online reports cannot be used for theft of:

• Motor vehicles
• Firearms
• Trailers
• Prescription medication
• Vehicle tags or decals in certain report categories

The system also cannot be used for incidents within Jacksonville Beach, Atlantic Beach, Neptune Beach, the University of North Florida or Jacksonville International Airport.

When a suspect is known, call 904-630-0500.

After the online form is submitted, the reporting person receives a temporary tracking number beginning with the letter T.

An officer generally reviews the submission within 24 hours. When approved, the reporting person receives an official police case number and can print the report.

Reporting a Stolen Vehicle

A stolen motor vehicle cannot be reported through JSO’s ordinary online system.

Call 904-630-0500 and provide:

• Vehicle identification number
• Licence plate number
• Vehicle year
• Make and model
• Vehicle colour
• Registered owner’s information
• Last known location
• Approximate time of disappearance
• Information about available keys
• GPS or tracking information

Call 911 when the theft is happening, violence was involved or the suspect remains nearby.

Before reporting the vehicle stolen, check whether it was legally towed, repossessed or moved by another authorised person.

Obtaining Jacksonville Police Reports

Police reports and other records are available through the JSO Public Records Unit.

The Public Records Unit can be contacted at:

904-630-2209

Written requests can be sent to:

Jacksonville Sheriff’s Office
Attn: Public Records Unit
501 E. Bay Street
Jacksonville, FL 32202

Records may also be requested in person at Police Headquarters or one of the six district substations.

Available services include:

• Offense reports
• Traffic crash reports
• Arrest records
• Local criminal-background checks
• Miscellaneous agency reports
• Fingerprinting
• Other releasable public records

Simple requests that require less than approximately 30 minutes to complete can often be handled at headquarters or district locations.

More complicated requests may require processing through the Public Records Unit.

Some information may be redacted or withheld when it involves juveniles, protected victims, confidential information or an active investigation.

Fingerprinting and Background Checks

JSO provides local criminal-background checks and fingerprinting services.

Electronic fingerprints are available at Police Headquarters and selected district substations, including Districts 2 and 4.

Applicants should generally bring two forms of identification. At least one should contain a photograph and signature.

A local JSO background check should not be confused with a statewide Florida Department of Law Enforcement or nationwide FBI criminal-history check.

Property and Evidence Retrieval

The JSO Property and Evidence Facility is located at:

829 Haines Street
Jacksonville, Florida 32206

The telephone number is:

904-630-8777

Public hours are generally:

Monday through Friday
7:30 a.m. to 4 p.m.

The facility is closed on weekends and holidays.

Property held by JSO may include:

• Criminal evidence
• Found property
• Safekeeping property
• Recovered stolen items
• Firearms
• Personal belongings
• Electronic devices

A person seeking property should call before visiting.

The claimant may need:

• Government-issued photo identification
• Police case number
• Property receipt
• Proof of ownership
• Investigator or court approval

Evidence cannot normally be released while it is still required for an investigation or criminal prosecution.

Towed and Impounded Vehicles

JSO does not use one towing company for every police-authorised vehicle removal.

Jacksonville maintains a rotating wrecker call list made up of towing businesses approved to perform police-requested tows.

Therefore, a vehicle may be taken to different storage facilities depending on which company received the tow assignment.

A vehicle owner who cannot locate a vehicle should call:

904-630-0500

Be prepared to provide:

• Licence plate number
• Vehicle identification number
• Vehicle make and model
• Vehicle colour
• Registered owner’s name
• Location where it was parked
• Approximate time it disappeared

JSO can determine whether the vehicle was towed and identify the appropriate towing company.

The registered owner will generally need valid identification, proof of ownership and payment of authorised towing and storage charges.

A vehicle held as criminal evidence cannot be released until investigators remove the police hold.

Jacksonville Sheriff’s Office and County Jail

Unlike many agencies covered under the term “police department,” JSO does operate the local correctional system.

The main jail is:

John E. Goode Pretrial Detention Facility
500 E. Adams Street
Jacksonville, Florida 32202

Jail and inmate information is available at:

904-630-5760

The facility houses people in several categories, including:

• Pretrial detainees
• County-sentenced inmates
• State-sentenced inmates
• Federal inmates
• Certain juvenile inmates

JSO also operates other correctional and re-entry programs.

The public can search current and historical inmate information using JSO’s inmate information system.

A recently arrested person may not appear immediately while booking, identification and medical screening are being completed.

Video visitation is used instead of ordinary in-person visitation for inmates.

Complaints About Jacksonville Sheriff’s Office Employees

Complaints involving JSO employees can be submitted to Internal Affairs.

The Internal Affairs telephone number is:

904-630-2187

Complaints should include as much information as possible, such as:

• Incident date and time
• Exact location
• Officer’s name or identification number when known
• Police case number
• Witness information
• Photographs or recordings
• Description of the involved police vehicle
• A clear explanation of what occurred

Residents may also submit compliments when they believe a JSO employee provided particularly professional or helpful service.

A person does not necessarily need to know an officer’s name to make a complaint. The date, time, location and vehicle information may help identify the employee.

Frequently Asked Questions

Q1. Does Jacksonville have a separate police department?

No. Jacksonville’s primary local law-enforcement agency is the Jacksonville Sheriff’s Office. JSO performs both municipal police and county sheriff functions throughout most of Duval County.

Q2. How many Jacksonville police districts are there?

JSO has six geographic patrol districts. Each district has its own substation and is further divided into sectors and subsectors.

Q3. Can I report a stolen vehicle online?

No. JSO’s online crime-reporting system does not accept stolen motor-vehicle reports. Call 904-630-0500 or 911 when the theft is happening.

Q4. Does the Jacksonville Sheriff’s Office operate the county jail?

Yes. JSO operates the John E. Goode Pretrial Detention Facility and other correctional services. Jail and inmate information is available at 904-630-5760.

Q5. Does JSO serve Jacksonville Beach?

No. Jacksonville Beach has its own police department. Atlantic Beach and Neptune Beach also have separate municipal police departments.