By Amelia Anderson The Troy Police Department (TPD) is the municipal law-enforcement agency serving Troy, Michigan. The department provides emergency response, road patrol, criminal investigations, traffic enforcement, community policing, school-resource services, communications, records, property management and other specialized police operations within the city.
For a life-threatening emergency or a crime happening now, call 911. For non-emergency police assistance, call 248-524-3477. The Operations Division functions 24 hours a day, every day of the year, while administrative services such as the Records counter operate on weekday schedules.
Troy Police Department Quick Information
| Information | Details |
| Official name | Troy Police Department |
| Common abbreviation | TPD |
| Headquarters | 500 W. Big Beaver Road, Troy, MI 48084 |
| Emergency number | 911 |
| Non-emergency number | 248-524-3477 |
| Records Section | 248-524-3437 |
| Records counter hours | Monday-Friday, 8:00 a.m.-4:30 p.m. |
| Main divisions | Operations, Investigative Services, Administrative |
| Online police reports | Available for eligible non-emergency incidents |
| Crash reports | Available through CLEMIS |
| FOIA requests | Available through the Troy Police FOIA portal |
| County | Oakland County, Michigan |
| County jail | Oakland County Jail, Pontiac |
| Inmate information | 248-858-1800 |
Troy Police Department Address
The main police facility is:
- 500 W. Big Beaver Road, Troy, MI 48084
- Non-emergency: 248-524-3477
The police department is located in the Troy municipal complex on Big Beaver Road. The facility houses the department’s public counter, records functions, investigative and administrative offices, communications and other police services.
Residents may contact the department for matters such as:
- Reporting a non-emergency crime
- Requesting an officer
- Making a police report at the station
- Obtaining police or crash records
- Providing witness information
- Reporting traffic or neighborhood safety concerns
- Seeking community-policing or crime-prevention assistance
- Asking about property held by police
Troy Police Department Organization
The Troy Police Department is organized into three main divisions:
- Operations Division
- Investigative Services Division
- Administrative Division
A Professional Standards and Training function also supports department-wide policy, training and accountability responsibilities.
Operations Division
The Operations Division is responsible for the department’s primary field response. It operates 24 hours a day, seven days a week and 365 days a year. Its core work includes responding to calls for service, preventing and detecting crime, conducting preliminary investigations and managing initial crime scenes.
The Operations Division includes:
- Road Patrol
- Evidence Technician Unit
- K-9 Unit
- Tactical Support Team
- Crisis Negotiation Team
- Field Training
- Traffic Safety Unit
- Directed Patrol Unit
- Retail Liaison Officers
Patrol officers are generally the first officers residents encounter after calling police. They respond to emergencies and routine calls, investigate initial complaints, collect or protect evidence, make arrests when appropriate, enforce traffic laws and prepare incident reports.
Traffic Safety and Directed Patrol
Traffic and directed-patrol personnel focus on roadway safety, crash concerns, recurring traffic problems and targeted enforcement. Directed deployments may also be used when crime analysis or repeated complaints identify a location requiring additional police attention.
Investigative Services Division
The Investigative Services Division handles criminal cases and support functions that require more extensive follow-up after the initial patrol response. Investigators work with local, county, state and federal agencies when cases cross jurisdictions or require specialized resources.
The division includes:
- Criminal Investigations
- Special Investigations Unit
- Criminal Intelligence Unit
- Task-force assignments
- Community Services Section
- School Resource Officers
Detectives may review reports, interview victims and witnesses, identify suspects, examine evidence, obtain additional records and prepare cases for prosecutors. Not every report automatically results in a detective assignment; follow-up depends on the seriousness of the offense, available evidence and workable investigative leads.
Community Services Section
The Community Services Section is responsible for community outreach and crime-prevention efforts. It includes School Resource Officers and other community-focused personnel who work with residents, businesses, schools and houses of worship.
Programs and presentations can address topics such as:
- Personal safety and scams
- Internet safety
- Domestic violence awareness
- Workplace safety
- House-of-worship safety
- Active-shooter response
- Youth safety programs
- Prom and graduation safety
Residents seeking community-policing or crime-prevention assistance can use the department’s main non-emergency number, 248-524-3477.
Administrative Division
The Administrative Division manages several of the technical and support functions required for daily police operations. The division includes:
- Communications Section
- Lock-Up Section
- Records Section
- Property Section
- Research and Technology Section
- Honor Guard
The Communications Section supports police dispatch and emergency communications. The Lock-Up Section manages temporary police custody functions, while the Records and Property sections maintain official reports, police records and items held in police custody.
Filing a Troy Police Report
Troy residents have three main options for filing a non-emergency police report:
- At the incident location: call 248-524-3477 and request an officer.
- At the police station: go to 500 W. Big Beaver Road and make the report at the front desk.
- Online: eligible non-emergency reports can be submitted through the CLEMIS online reporting system.
After normal counter hours, a person who wants to make a report at the station can use the red phone in the lobby or call 248-524-3477 and select the appropriate option.
Online reporting is generally intended for incidents such as:
- Harassing phone calls with no known suspect
- Identity theft with no known suspect
- Theft with no known suspect
- Lost property
- Damaged property or vandalism
- Certain private-property crashes involving an unattended parked vehicle
Call 911 instead of using an online report when a crime is happening now, someone is in danger, a serious injury has occurred or an immediate police response is required.
Information Helpful When Filing a Report
The department recommends having as much identifying information as possible, including names and contact details for victims, suspects and witnesses; suspect descriptions; descriptions and serial numbers for stolen or damaged property; and vehicle, insurance or account information when relevant.
Victims and witnesses may also complete a witness statement form before meeting with an officer.
Obtaining a Troy Police Report
The Records Section handles police-record services. Its public counter is open Monday through Friday from 8:00 a.m. to 4:30 p.m., excluding major holidays. The Records Section phone number is 248-524-3437.
Police records can be requested through the Troy Police Freedom of Information Act portal. Crash reports are available separately through the CLEMIS crash-report system.
When requesting a record, it is helpful to provide:
- Police case or incident number
- Date and approximate time
- Location of the incident
- Names of involved persons
- Type of record requested
Some records may be withheld or redacted when disclosure is restricted by Michigan law, an active investigation, privacy protections or another legal exemption.
Property Held by Troy Police
The Administrative Division includes a Property Section responsible for items held in police custody. These can include evidence, recovered property, found property, seized items and property held for safekeeping.
Property connected to an active criminal investigation may remain in police custody until investigators, prosecutors or a court authorize its release. A person seeking property should contact the department before appearing in person and be prepared to provide identification and police case information.
Professional Standards and Complaints
Professional Standards and Training reports directly within the department’s executive structure and supports policy compliance, training and professional accountability. A person who wants to raise a concern about police employee conduct can contact the department so the matter can be directed to the appropriate supervisory or professional-standards process.
A complaint is easier to review when it includes:
- Date and approximate time
- Exact location
- Employee name or description if known
- Badge or police vehicle information if available
- Police case or citation number
- Witness information
- Photographs, video or other supporting material
- A clear description of what occurred
What County Is Troy Police Department In?
The Troy Police Department is located in Oakland County, Michigan. TPD is a municipal police agency serving the City of Troy and is separate from the Oakland County Sheriff’s Office.
The Oakland County Sheriff’s Office operates the county jail and provides countywide correctional, court-security and other sheriff services. People arrested by Troy Police who require continued detention may be transferred into the Oakland County correctional system.
Oakland County Jail Information
The Oakland County Sheriff’s Office operates the Oakland County Jail in Pontiac. The main jail contact information is:
- 1200 N. Telegraph Road, Building 38E, Pontiac, MI 48341-1044
- General information: 248-858-5000
- Inmate information: 248-858-1800
The county jail handles booking, inmate housing, visitation, bonding and correctional services. Once a detainee has been transferred into Oakland County custody, questions about inmate location, visitation, housing or release should be directed to the Sheriff’s Office rather than Troy Police Records.
The Sheriff’s Office also provides an online inmate locator. Jail records can change as inmates are booked, transferred, released or moved within the correctional system.
Frequently Asked Questions
Q: What is the Troy Police non-emergency number?
A: Call 248-524-3477 for non-emergency police assistance in Troy, Michigan. Call 911 for emergencies or crimes happening now.
Q: Where is the Troy Police Department located?
A: The department is located at 500 W. Big Beaver Road, Troy, Michigan 48084.
Q: Can I file a Troy police report online?
A: Yes. Certain non-emergency reports with no known suspect can be submitted through the CLEMIS online reporting system.
Q: How do I request a Troy police report?
A: The Records Section accepts police-record requests through the Troy Police FOIA portal. The Records counter is open Monday through Friday from 8:00 a.m. to 4:30 p.m., and the Records phone number is 248-524-3437.
Q: Does Troy Police operate the Oakland County Jail?
A: No. Troy Police handles municipal law enforcement in the city. The Oakland County Sheriff’s Office operates the Oakland County Jail in Pontiac.