By Samantha Paul Utah residents often search for the Attorney General when a seller refuses a refund, a suspicious advertisement leads to a payment, or a business promises services it never provides. The right agency for an ordinary consumer complaint, however, is usually not the Attorney General’s general office. Utah assigns that intake responsibility to the Division of Consumer Protection within the Department of Commerce. The Attorney General’s office represents the state in related legal work but expressly directs business complaints to that division.
Using the correct form matters. This guide identifies Utah’s 2026 attorney general and shows how to contact both offices, complete a consumer complaint and understand what state regulators may do next.
Who Is the Current Attorney General of Utah?
As of October 15, 2026, Derek Brown is Utah’s Attorney General. He took office in January 2025 and is listed as the state’s 22nd attorney general on the official office website. He previously served in the Utah House of Representatives and in other public legal and policy positions.
The Attorney General provides legal counsel to state agencies, handles state litigation and supports certain public-protection enforcement matters. Utah’s Division of Consumer Protection is a separate Department of Commerce agency. The Attorney General’s FAQ specifically directs people with complaints against businesses to that division, not to a general Attorney General message form.
Utah Attorney General Contact Numbers
Utah has two distinct contact points. Use the first for state Attorney General correspondence and the second for consumer complaints:
- Attorney General main office: (801) 366-0260 — number published on the Attorney General’s official website.
- Attorney General contact page: https://attorneygeneral.utah.gov/contact-us/ — constituent comment and specialized reporting choices.
- Division of Consumer Protection: (801) 530-6601 — consumer complaint questions and assistance.
- Division fax: (801) 530-6001 — listed on the official paper consumer complaint form.
- Consumer complaint directory: https://db.dcp.utah.gov/complaints.html — complaint categories and online filing path.
Utah Attorney General Office Address
Attorney General: Office of the Utah Attorney General, 350 N. State Street, Salt Lake City, UT 84114.
Consumer Division paper complaint: Utah Division of Consumer Protection, Attention: Complaint Processor, Heber M. Wells Building, 2nd Floor, 160 East 300 South, P.O. Box 146704, Salt Lake City, UT 84114-6704.
The consumer paper form prints both a street location and a P.O. Box in its submission address. Use the full address supplied on the form. The Attorney General’s separate notice-of-claim and criminal complaint routes have their own rules and should not be used for an ordinary retail dispute.
How to File a Complaint With the Utah Attorney General
For an ordinary consumer complaint, the proper intake agency is the Utah Division of Consumer Protection, which operates separately from the Attorney General’s Office.
Step 1: Start with the Division’s complaint directory
Visit https://db.dcp.utah.gov/complaints.html. Select the type of problem, such as a purchase, scam, telemarketing, direct sale, immigration-related service, charity or new-motor-vehicle warranty issue. The page asks screening questions, including whether the purchase was for personal or business use and whether the transaction or seller has a Utah connection.
Step 2: Check the right agency and likely jurisdiction
The division says ordinary purchases made by businesses for commercial use generally fall outside its consumer complaint authority. Some matters need another regulator. If the online selector indicates that the division is unlikely to help, use its referral guide or call (801) 530-6601 before filing several overlapping complaints.
Step 3: Build a complete transaction record
Give the business name and contact information, the transaction date and amount paid, what was advertised and what went wrong. Collect contracts, invoices, proof of payment, emails, texts and screenshots. Be precise about losses and relevant dates. Identify any efforts to obtain a refund, repair or other remedy directly from the business.
Step 4: File online or use the official signed PDF
Follow the Begin Online Consumer Complaint Form link on the division’s complaint page. A printable alternative appears at https://dcp.utah.gov/downloads/complaint_form.pdf. Sign and date the paper form, attach copies rather than originals and send it using the printed Division of Consumer Protection address. The form says supporting materials will not be returned.
Step 5: Review disclosure and legal-rights statements
The paper form states that submitted materials are government records governed by Utah’s Government Records Access and Management Act and may be disclosed for investigative purposes. It also warns that the division is not your private attorney and that legal deadlines may apply. Keep your originals, preserve a copy of the filing and seek private advice if a limitation period is near.
What Happens After You File a Complaint?
The Division of Consumer Protection may review a submission, request information and determine whether the facts warrant further investigation or enforcement. The complaint directory explains that filing may lead to investigation and possible legal action by the division. Its role is enforcing consumer-protection law for the public, not guaranteeing a private outcome or a negotiated refund.
The Attorney General’s office may represent the Department of Commerce or the state in related litigation, but that does not turn a complaint into an individual attorney-client relationship. A consumer may still need other remedies, such as a payment dispute or civil action. Contact the division rather than the Attorney General’s constituent office for consumer-file questions.
Frequently Asked Questions
Q. Does Utah’s Attorney General personally handle business complaints?
Usually not at intake. The Attorney General’s FAQ directs complaints against businesses to the independent Division of Consumer Protection in the Utah Department of Commerce.
Q. What if the purchase was for my business rather than my home?
The division’s complaint directory says purchases made by businesses or for commercial use generally fall outside its consumer complaint jurisdiction. Call (801) 530-6601 for referrals or other applicable channels.
Q. Can I send original receipts with the printable form?
No. The official form asks for supporting documentation but says not to send originals and that submitted materials will not be returned.
Q. Does filing a complaint pause the deadline for a civil case?
Do not assume so. Utah’s paper complaint form expressly advises consumers that filing alone may not resolve the issue and that they may need counsel regarding remedies and limitation periods.